Italian Client Support Specialist - Lisbon
Italian Client Support Specialist - Lisbon
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Job Description
Job Title: Italian Client Support Specialist (Onsite Lisbon)
Location: Lisbon Portugal
Employment Type: Fulltime
Relocation Package & Welcome Bonus: 3000 Welcome Bonus Relocation Support
About the Company:
Our client a leading global company in customer support and IT services is looking for a passionate and driven Italian Client Support Specialist to join their dynamic team in Lisbon Portugal. This is an exciting opportunity for individuals who enjoy providing toptier support to international clients and are eager to contribute to a globally recognized brand.
Position Overview:
As an Italian Client Support Specialist you will be the first point of contact for Italianspeaking customers providing exceptional service and troubleshooting assistance. You will engage with customers through various communication channels ensuring their queries and concerns are addressed efficiently and professionally. Your contributions will directly impact the client experience and the success of our clients business.
Key Responsibilities:
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Provide outstanding customer support for Italianspeaking clients via phone email and chat.
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Address client inquiries troubleshoot technical issues and provide solutions to a variety of servicerelated questions.
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Document and escalate customer issues as necessary to ensure swift resolution.
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Ensure high customer satisfaction by maintaining a positive and professional relationship with clients.
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Work collaboratively with internal teams to enhance service offerings and resolve client challenges effectively.
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Stay up to date with product/service knowledge company policies and industry trends.
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Manage time effectively and prioritize tasks in a fastpaced environment.
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Support customers in both routine inquiries and complex technical issues ensuring a smooth and effective resolution process.
Requirements:
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Native or fluent proficiency in Italian (written and spoken).
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Strong proficiency in English (written and spoken).
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Previous experience in customer support technical support or a similar role is an advantage.
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Excellent problemsolving skills and attention to detail.
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Strong communication skills with the ability to handle diverse client inquiries professionally.
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Positive attitude patience and empathy in a clientfacing environment.
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Ability to work both independently and as part of a team in a fastpaced environment.
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Knowledge of basic IT systems and troubleshooting (advantageous).
Benefits:
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Competitive Salary and performancebased bonuses.
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3000 Welcome Bonus to help with your relocation expenses.
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Relocation Package: Assistance with visa housing and relocation logistics.
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Comprehensive health insurance and benefits package.
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Ongoing training and career development opportunities.
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Dynamic and international work environment.
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Flexible working hours and hybrid working options after initial training.
Why Lisbon
Lisbon is a beautiful vibrant city that combines rich history with modern lifestyle. Known for its stunning architecture warm climate and excellent food its a fantastic place to live and work. Whether you enjoy outdoor activities cultural experiences or simply relaxing at a caf Lisbon offers something for everyone.
Employment Type
Full Time
