Customer operations team manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Train mentor and coach customer service and operations team members.
Set performance goals monitor progress and provide regular feedback.
Foster a positive collaborative team culture with open communication.
Conduct team meetings and oneonones to align goals and resolve challenges.
Manage scheduling to ensure proper coverage.
Develop and enforce customer service standards and procedures.
Monitor interactions to ensure high service quality and consistency.
Resolve escalated issues quickly and professionally.
Analyze customer feedback to identify trends and improve service.
Promote a customerfirst mindset across the team and company.
Oversee order fulfillment and coordinate with logistics and warehouse teams.
Monitor orders to prevent or resolve delays.
Streamline returns exchanges and refunds processes.
Collaborate with product and merchandising teams for accurate product info.
Identify and implement ways to improve workflows and reduce costs.
Work with sales marketing product and logistics to enhance customer experience.
Share customer insights to guide product and service improvements.
Support crossfunctional initiatives and projects.
Leverage CRM tools and tech to optimize customer interactions.
Define and track KPIs to measure team and operational performance.
Prepare regular reports for leadership review.
Stay updated on customer service and ecommerce best practices.
Encourage ongoing team training and skill development.
Qualifications :
Bachelors degree in Business Administration Management or a related field.
Proven experience (typically 35 years) in customer service or operations with at least 2 years in a leadership or management role within an ecommerce environment.
Strong understanding of ecommerce operations order fulfillment processes and customer relationship management principles.
Excellent leadership coaching and teambuilding skills.
Exceptional communication interpersonal and problemsolving skills.
Strong analytical and datadriven decisionmaking abilities.
Proficiency in using CRM systems and other customer service software.
Ability to work effectively in a fastpaced and dynamic environment.
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks.
Fluency in English and Arabic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
