Workplace Experience Ambassador
Workplace Experience Ambassador
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
MalaceHR is seeking a highly motivated and customerfocused Workplace Experience Ambassador to support frontofhouse operations and ensure a welcoming wellmaintained workplace for employees clients and guests. This role plays a vital part in the overall employee and visitor experience requiring a balance of professionalism handson support and strong communication skills.
Key Responsibilities
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Greet and assist all internal and external visitors with a high level of customer service.
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Manage reception and frontofhouse operations directing inquiries appropriately.
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Assist in the physical setup of events and meeting spaces including signage equipment and furniture.
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Maintain daily room bookings and event calendars; ensure meeting spaces are clean stocked and operational.
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Receive and sort incoming mail/packages; prepare and process outgoing deliveries.
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Tidy and restock common areas such as kitchens print rooms and conference rooms.
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Register visitors and coordinate with vendors (e.g. catering maintenance) escorting them onsite as needed.
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Act as the liaison between facilities and internal teams communicating updates and resolutions via email.
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Assist in troubleshooting minor equipment or appliance issues in shared spaces.
Qualifications
Required:
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High school diploma or GED.
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2 4 years of experience in reception concierge hospitality or a related customerfacing role.
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Intermediate computer skills especially Microsoft Outlook and Teams.
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Strong organizational skills with attention to detail.
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Excellent verbal and written communication skills.
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Ability to follow up on tasks and manage multiple priorities efficiently.
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Professional appearance and demeanor with the ability to perform light physical tasks (e.g. moving chairs stocking supplies).
Preferred:
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Catering or hospitality industry experience.
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Familiarity with facilities operations or office vendor coordination.
Additional Requirements
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Ability to stand for periods push/pull items on wheels and lift light equipment.
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Must follow a business casual dress code (no jeans; black gym shoes permitted).
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Comfortable balancing frontfacing professionalism with behindthescenes manual work.
Employment Type
Full Time
