Customer Care Professional
Customer Care Professional
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Job Description
Join Our Team at Zimson: Service CoOrdinator!
Zimson a trusted name in watch retailing since 1948 boasts over 50 top international and national watch brands. With 100 stores across South India in the states of Tamil Nadu Karnataka and Kerala we are renowned for our commitment to excellence and maintaining the highest standard of service offering an unparalleled shopping experience.
We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Senior Sales Executive.
Position: Service CoOrdinator
Location: Bangalore
Job Description:
As a Service Coordinator he will beresponsibleto provide quality service and to ensure customers get the services they need. There is a heavy customer service basis as the Service Coordinator is often the initial contact so having customer service skills and good command over language is a must. he will also need to build strong relationships with our partners and service providers to ensure customers receive the best care possible.
Responsibilities for Service CoOrdinator:
- Assess the service needs of customers with regards to the product.
- Create and maintain a directory of service providers and resources.
- Create and maintain a database of Customer and their needs.
- Assess customer issues and provide recommendations to fix problems.
- Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
- Maintain good relationships with service providers and customers to keep customer base.
- Expand the list of resources and providers to assure there are no gaps in services.
- Answer telephones and respond to email inquiries in the office
Qualifications for Service Coordinator
- 12 years of industry experience or a related customer service experience required
- Previous administrative experience preferred
- Proficient skills in Microsoft Office including Microsoft Word and Microsoft Excel
- Excellent customer service skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
How to Apply:
If you possess the skills and experience to excel in this role we invite you to submit your resume to or WhatsApp us at .
At Zimson we believe in providing opportunities to all. We embrace diversity and strive to build an inclusive workplace for every employee.
Required Experience:
Junior IC
Employment Type
Full-Time
