Technical Training Manager

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Do you want to make a difference and be at the groundbreaking of learning In this position at KLA you will manage a team in learning content creation and delivery for both internal employees and KLAs customers.

We look for people who are encouraged by working at the leading edges of technology and want to make an impact by crafting solutions that drive progress and transform industries!

We are looking for a manager who will support our mission to deliver proficient tested and certified engineers capable of supporting KLAs customer service commitments. As a manager in our Learning & Knowledge Systems team you will join a learning organization recognized by Training Magazine as a leader in the industry and manage training operations teams in support of KLA products. The selected manager collaborates with internal groups such as engineering technical support new product introduction and field support. Training operations responsibilities include capital asset management engineering training strategy and development to meet product service requirements quality assessment & KPI monitoring customer training and certification. In addition the right person will be lead efforts in latest learning technologies (AR/VR Video WBTs) to enable learning effectiveness and efficiency. This position will participate in efforts related to improving datadriven learning approaches and technologies to provide immersive blended learning experiences to support learnercentric environments versus instructorcentric types.

Duties & Responsibilities

Manage and lead a training operations team in developing delivering and optimizing worldclass learning experiences

Contribute to strategy processes and technologies for technical learning to meet tool & customer availability requirements.

Implement various learning methods using different mediums (selflearning instructorled learning supplemental materials and interactive learning such as VR/AR)

Measure and supervise ongoing impact of learning operations

Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies

Get along with other learning management teams for managing and optimizing all technical learning activities

Guide project teams and workstreams and influence organizational change of new learning programs including monitoring of progress against scope schedule and budget and hold teams accountable to commitments and results

International travel is required <25

Preferred Qualifications

BS or MS in science or trainingrelated subjects and 7 years of experience delivering training or equivalent combination of education and experience

Knowledge of instructional theory including assessment

Proficiency with learning management systems & reporting

Excellent project management and organizational skills

Excellent written and oral communication skills including the ability to effectively convey technical information to nontechnical colleagues and customers

Critical thinking skills

Ability to prioritize and simultaneously support multiple initiatives

Good understanding of security solutions and technologies

Demonstrated attention to detail and commitment to excellence

Minimum Qualifications

• Bachelors Level Degree with a minimum of 8 years of experience ORMasters Level Degree with a minimum of 6 years of experience OR equivalent related experience

Base Pay Range: $123700.00 $210300.00 Annually

Primary Location: USACAMilpitasKLA

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location jobrelated skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.