IT Logistics and Support Technician

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Communications and Information Agency (NCIA) CIS Support Element (CSE) located in YEOVILTON (UK) is responsible for the installation operation maintenance and support of assigned communications and information systems to their operational partner Joint Electromagnetic Warfare Core Staff (JEWCS)

Role Duties and Responsibilities

Deliverables:

D01. Logistics and LEG008 Support

Outcomes:

• Accurate and compliant asset lifecycle management for the LEG008M90 service encompassing accounting receipt and disposal.
• CIS equipment up to 30 kilograms is readily available in the required locations when needed.
• A 100 accurate NCIA CIS Assets Property Accounting database is maintained for all assigned accounts.
• Compliance with NCIA Directives is ensured through the completion of annual inventory inspections for assigned accounts.
• All asset discrepancies are identified fully documented in reports and addressed in accordance with NCIA asset management directives.
• Efficient and effective lifecycle management of all CIS Assets within the site covering requisitioning through to disposal.
• End users have the correct CIS equipment available to them when required.
• Continuously improved and enhanced logistic processes across the site.
• All end user problems for site services are logged in the ticketing system and promptly routed to the appropriate support groups.
• Firstlevel IT support issues related to telephones cabling UPS batteries HVAC and power are resolved effectively.
• First and secondlevel IT support issues related to the NEC Univerge SV9100 PABX are resolved effectively.

D02. WPS001 Managed Devices Support

Outcomes:

• Accurate and compliant asset lifecycle management for all assets involved with the WPS001 service.
• End users receive requested laptops and ancillaries promptly.
• Workstations basestations and monitors are installed correctly and securely for endusers adhering to EMSEC regulations.
• First and secondlevel IT support issues related to the WPS001 service are resolved effectively.
• Visiting personnel supporting the WPS001 service are appropriately escorted on site.

D03. WPS007 Printer Support

Outcomes:

• Accurate and compliant asset lifecycle management for all assets involved with the WPS007 service.
• Operational printers are relocated as requested.
• Firstlevel IT support issues related to the WPS007 service are resolved effectively.
• Visiting personnel supporting the WPS007 service are appropriately escorted on site.

D04. WPS016 Mobility Support

Outcomes:

• Accurate and compliant asset lifecycle management for all assets involved with the WPS016 service.
• End users receive necessary security tokens smartphones and tablets with new users receiving adequate initial instruction.
• Consistent and secure configuration of all Apple IOS devices is maintained through MDM.
• Firstlevel IT support issues related to the WPS016 service are resolved effectively.
• Comprehensive support is provided to security investigations involving the WPS016 service when requested.

Essential Skills and Experience

• Ability to work independently and manage multiple tasks simultaneously.
• Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments
• Excellent written and verbal communication skills capable of conveying complex technical information in a userfriendly manner
• Demonstrated ability to handle stressful situations with calmness ensuring the user feels supported throughout their interaction. Empathetic and patient understanding the frustrations users may feel and aiming to alleviate them. Positive attitude and a genuine desire to assist and educate users.
• Strong analytical skills capable of quickly identifying issues and determining the most efficient resolution.
• Minimum of 2 years working on an IT Service Desk
• Intermediate Microsoft Excel skills
• Intermediate Windows OS system administrator experience.
• Experience deploying equipment in compliance with Emission Security regulations.
• Basic Printer operation and repair skills.
• Basic experience working with audio visual systems such as projectors VTC controllers smartboards TV systems
• Technical experience maintaining Polycom VTC hardware and software
• Intermediate experience with asset accounting
• Intermediate experience of laying CAT5 and Fibre cabling
• Intermediate experience using PatchManager infrastructure management software
• Intermediate experience managing power distribution within server racks
• Intermediate experience managing a NEC Univerge SV9100 PABX
• Intermediate experience using Oracle EBusiness Suite for purchase requests

Language Proficiency

• Business English

Working Location

• Yeovilton Somerset UK

Working Policy

• OnSite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance