Customer Planner analyst - Domain Trainee Czech Remote Poland
Customer Planner analyst - Domain Trainee Czech Remote Poland
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Customer Planner Specialist Domain trainee Czech Remote Poland
The purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like target setting volume forecasting TTS setup and customer claims. This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
The Customer Planner Role is an integral support of Customer Account Managers in Customer planning and business processes through operating tools according to the requirements & update information within the tools & systems on time in full. As a support in data governance and reporting this role ensures that relevant and timely information is available for Customer Account Managers and other roles in the processes for efficient decision making.
Responsibilities in integrated Customer Business Processes
Daily support of Customer Account Managers in planning and of customerrelated promotional activities and interrelated processes by:
Create promotion input by ensuring promo creation in TPM are completed ontimeinfull and according to Customer Account Managers request and finalized before promo launch date.
Ensures all relevant promotional and nonpromotional details are uptodate and available in TPM for use by updating and cancelling details ontimeinfull and according to Customer Account Managers request.
Reconciliation and resolve promo mismatch issues between TPM and Retailer portals
Validate required details as per guidelines to create or amend a Promo manage exceptions and follow guardrails
Ensure all conditions setup in TPM are interfaced to SAP with correct data (customer rate period material level) approved by Schedule of Authority.
Daily support of Customer Account Managers in planning and of customerrelated nonpromotional activities and interrelated processes by:
Ensures all relevant nonpromotional details (e.g. Assortment updates) are uptodate and available in TPM for use by updating and cancelling details ontimeinfull and according to Customer Account Managers request.
Ensure all conditions which are setup outside of TPM are setup in SAP according to request.
Evaluate and Update Product Cards either in internal sources or Customer system/portals with activity plans promotions and product details based on assortment changes maintained in TPM (where relevant)
Update Customer Price Lists according to conditions and assortments setup according to request of Customer Account Manager.
Establish strong collaborative relationships with internal stakeholders.
o Interact with internal stakeholders Customer Account Managers CSP Team Integrated Planning Team Claims Management Specialist (L2 Pricing Team (L2
o Ensure all requested details are provided by the Customer Account Manager what is needed to deliver activities.
o Regular query resolution and proactive communication/escalation
Qualifications we seek in you!
Minimum qualifications
o Any Graduate / preferably Business or Operations
o Proactive and Selfmotivated to follow up or chase with multiple teams for pending information.
o Fair understanding of upstream and downstream of process in Trade Promotions: FMCG business features Business planning and processes Trade Claims Trade Pay and Deductions
o Fluent in English. Proficient oral and written communication skills.
o Detailoriented with a focus on accuracy and precision.
o Strong analytical mindset problem solving organization skills and attention to detail
o Fluent in required local language: Greek
o Experience in Microsoft suite including Outlook Power Point and MS Teams; advanced Excel skills. Open to acquire new tools / systems in brief time.
o Smart problem solver generate clever ideas and practical solutions efficient for all the roles within a process
o Strong team player Dependable
o Able to manage their workload and ensure completion of tasks
o Ability to prioritize tasks
o
Preferred qualifications
o Exposure to consumer goods industry
o Exposure to technologies like Trade Promotions Management tool Trade Promotions Optimizer Forecasting tools SAP etc.
o Transitions Experience Good to have transitioned 1 or more process successfully.
What can we offer
Attractive salary
Stable job offer employment contract
Various trainings (initiating soft skills)
Possibility of development
Benefits (Insurance Luxmed Multisportadditional vacation days biking policy)
As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identityphysical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
