Client Service Technician
Client Service Technician
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Job Description
At Air Liquide Home Healthcare Canada we believe in patientcentered care and innovation. Were on a mission to help transform healthcare for the better. From advancing and digitizing our tools products and systems to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world
How will you CONTRIBUTE and GROW
Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Client Service Technician for our Ottawa branch. The Client Service Technician (CST) transports delivers and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle. The CST delivers quality patient care by educating patients on the proper use maintenance and troubleshooting of the equipment.Sets up homecare equipment at patients home provides training to new clients and responds to requests from current clients.
Provides client education on equipment function maintenance and troubleshooting.
Performs technical checks and reviews safety instructions with clients.
Maintains uptodate documentation by completing appropriate records for technical visits including equipment exchanges deliveries and pickup of equipment.
Ensures operation of medical equipment by completing preventative maintenance requirements
Meets client needs by delivering products according to schedule and as required.
Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
Ensures correct loading of vehicle by identifying product requirements for the day/week and unloading product or material in compliance with safety and legislative requirements.
Performs warehouse duties in the branches (IE: stocking shelves with supplies shipping and receiving of products and equipment cleaning and disinfection of patient equipment).
Provides after hour service to clients by participating in branch oncall rotation.
Are you a MATCH
Heres what you will need
High School Diploma and/or equivalent combination of education and experience
23 years of consecutive recent driving/delivery experience
23 years Customer service experience
Clean and valid drivers abstract
Strong written and oral communication skills (verbal and written) in English (or French if QC based position)
Basic computer / tablet skills
Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
Basic mechanical/repair skills
Whats in it for you
Competitive total rewards: Salary bonus flex benefits & pension plan
Growth opportunities: Upward mobility career progression and tuition reimbursement
Work/life integration: From standard hours to personal time off we encourage life outside of work
Inclusive workplace: Bring your whole self to work as you learn and grow
Meaningful work: Do work that matters
Awesome team: Teamwork and connection power our business
Global collaboration: Collaborate near and far by being part of a global leader
Culture of safety: We weave safety and wellness into all that we do
Additional Information
Air Liquide Home Healthcare Canada provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
Employment Type
Full-Time
