CX Application Manager
CX Application Manager
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Job Description
Are you passionate about customer experience and ready to drive digital transformation within the CX ecosystem
Step into a key role as an Application Manager driving the evolution of our CRM and broader Customer Experience suite. This dynamic position combines application management stakeholder engagement and IT project leadershipwith a strong focus on optimizing and innovating platforms like Dynamics 365.
If youre a proactive problem solver who thrives in crossfunctional environments enjoys translating business needs into smart technical solutions and is always looking for ways to improve this could be your next great move.
Youll work with cuttingedge technologies from our modern offices in the heart of Barcelona a space designed to inspire creativity and collaboration. Youll also be part of an international team of talented professionals who share your passion and drive. Ready to make an impact Wed love to hear from you!
How your day will look like
As an Application Manager you will:
- Manage and evolve applications within the CX Suite with a strong focus on Dynamics 365 CRM.
- Identify business requirements and implement system enhancements (forms workflows data structures).
- Lead global implementation of CX tools and oversee key system integrations (e.g. Scribe S/4HANA Event Management platforms).
- Own and coordinate change requests and ensure accurate system documentation.
- Provide secondlevel support and act as liaison between internal users and external service providers.
- Train stakeholders in new processes and ensure successful adoption across teams.
- Monitor system performance and resolve technical incidents in collaboration with partners.
- Collaborate with internal and external partners to ensure data consistency and service quality.
- Drive key IT projects such as the new CRM initiative and Microsoft Fabricbased reporting platform.
- Support crossfunctional platforms including Showpad and Cvent (user provisioning SSO setup).
Your profile
- 23 years of experience in a similar role with Dynamics 365 (onpremise and/or cloud) and related interfaces.
- Agile certifications (e.g. Scrum Master Product Owner) are an advantage.
- Solid understanding of CRM and CX systems including provisioning data migration and user management.
- Familiar with vendor coordination project leadership and requirements engineering.
- Open mindset with a willingness to challenge the status quo and embrace innovation.
- Comfortable working in fastpaced collaborative environments.
- Bachelors or Masters degree in Business IT or Business Administration with an IT focus.
- Additional education in Sales & Marketing or Business Analysis is a plus.
- Excellent collaboration skills and fluency in English enabling clear and effective communication with colleagues and clients.
- EU citizen or possessing a valid Spanish work visa.
If your experience looks a little different from what weve identified and you think you can add value to our crew wed love to learn more about you.
What we offer
- Permanent contract with competitive salary package plus interesting firing benefits.
- Flexible working hours for an optimal worklife balance.
- Being based in Barcelona or nearby you have the flexibility to work from home according to your needs.
- Work and evolve with the latest technologies of the Microsoftfocused ecosystem.
- Structured career development plan based on your professional goals.
- Yearly training budget Microsoft Certifications and biweekly Tech Lunches.
- Choose your own hardware.
- Free language classes.
- One additional week of vacation for Corporate Social Responsibility.
- A dynamic environment and a unique team spirit!
How to find out if this is the next step of your career
- Apply
- Discovery call with HR
- Interview video call with the Team Lead
- Final assessment
Our commitment: to give you feedback on each step both in positive and negative cases
Required Experience:
Manager
Employment Type
Full-Time
