Customer Solutions Lead - Donor Management
Customer Solutions Lead - Donor Management
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1 Vacancy
Job Description
Customer Solutions Lead Donor Management
Location: Chicago IL (Hybrid)
Reports to: CEO
Team: Sales
About AwardSpring
AwardSpring is a missiondriven company empowering organizations to manage and streamline scholarship and donor programs through our purposebuilt platforms. Were growing fast and expanding our impact and weve just launched a new Donor Management product to serve our higher education and nonprofit customers more holistically.
About the Role
Were looking for a Customer Solutions Lead to drive revenue for our Donor Management product line. Youll be responsible for selling Donor Management directly to existing AwardSpring customers of our Scholarship Management platform working closely with our Customer Success team to identify opportunities position value and close deals.
In addition to direct sales youll support our Account Executives in selling Donor Management to new prospects contributing to strategy positioning sales enablement and joining calls as a subject matter expert.
This is a highimpact highly visible role for someone whos passionate about consultative selling growing new revenue streams and solving real customer problems.
What Youll Do
- Own and drive sales of the Donor Management product into AwardSprings existing customer base.
- Partner with Customer Success to identify upsell opportunities while preserving strong relationships.
- Support AEs in selling Donor Management to new customers by:
- Developing positioning strategies and competitive talk tracks
- Providing enablement materials
- Joining sales calls as a second voice / product expert
- Act as a voice of the customer feeding insights back to Product and Marketing to refine positioning and roadmap.
- Create and iterate on sales materials playbooks and internal messaging to scale Donor Management GTM efforts.
- Track and report on pipeline progress and learnings to help shape overall Donor Management strategy.
About You
- 35 years of experience in B2B software sales preferably as a quotacarrying AE or similar role.
- Proven track record of consultative selling and closing new business in a highgrowth environment.
- Strong communication and relationshipbuilding skills you know how to inspire trust and uncover real customer needs.
- Comfortable navigating crossfunctional collaboration (e.g. working with Customer Success Product and Marketing).
- Selfstarter with the ability to operate independently and wear multiple hats in a growing company.
- Experience in CRM donor management or nonprofit software is a plus.
- Passion for missiondriven work and a desire to help customers succeed.
Bonus Points
- Background in EdTech Higher Ed or nonprofit fundraising
- Experience building or refining gotomarket strategy for a new product
- Familiarity with HubSpot or similar CRM platforms
COMPENSATION
Your compensation package will be commensurate with experience and will be comprised of Base Salary and uncapped Quarterly Variable Compensation.
AwardSprings Vision Mission & Values
VISION: To broaden access to educational opportunity.
MISSION: To help scholarship administrators connect donor funds to the students who need them.
VALUES:
- ACTION: Take initiative be accountable and share your knowledge.
- DETERMINATION: Simplify and improve processes overcoming obstacles with creativity and persistence.
- HUMANITY: Show empathy and kindness in every interaction.
- IMPROVEMENT: Strive to grow daily and add value to clients and teammates.
Equal Opportunity Statement
AwardSpring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications merit and business needs. We celebrate diversity and foster a welcoming environment for all team members.
Employment Type
Full-Time
