Senior Service Specialist Building Automation
Senior Service Specialist Building Automation
Posted on :
15-04-2025
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1 Vacancy
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Job Description
Fulltime
Description
Senior Service Specialist Position Responsibilities
- Complete accurate and detailed service reports for the customer and the organization in a timely manner to allow for accurate invoicing and job cost tracking.
- Provide custom systems integrations detailed systems upgrade planning and system audits and consultation and/or database management and manipulation.
- Work startup of Building Automation Systems on small service jobs.
- Provide training to customers on electronic control systems operations.
- Participate in the set up and configuration of PC workstations user interfaces data servers IP Networking devices protocols routers switches mass storage devices and hubs. Confirm proper network performance.
- Perform operational testing or troubleshooting of Sequences of Operation Verification and Acceptance: Runs reports to analyze system operation works with customer to demonstrate system operation and verify consistency with the Service Contract/Project scope of work.
- Use well developed troubleshooting skills and respond to and resolve a variety of customer service calls with Building Automation Systems (such as Siemens Desigo CC ABB and others) schedule service contract work and emergency and afterhours calls on a timely basis.
- Provide technical support to end users and mentor/assist junior team members when applicable.
- Communicate effectively with and work with the other members of the team consistently to improve overall operations of the Service Department and company.
- Work in collaboration with Account Managers to promote the sale of addon work.
- Keep customers advised of the nature of service provided outstanding issues and recommended system improvements upgrades and/or repairs.
- Work with equipment vendors to coordinate communication protocols encryption and database requirements for integration to their systems.
- Travel to BAS customer sites and some active construction sites for work daily.
- Perform physical activities including lifting carrying climbing ladders and climbing stairs.
- Adhere to safety guidelines and requirements as established by company policies and practices.
- Perform all other duties as assigned.
Requirements
Senior Service Specialist Qualifications
- Associates Degree in electronics or equivalent experience.
- 5 or more years of experience installing programming and troubleshooting building automation controls systems.
- PC applications (word processing and spreadsheet programs).
- Experience with Desigo CC ABB is a plus.
- Extensive knowledge of a variety of electronic or direct digital controls systems (DDC) and ability to test and write modifications to systems software in multiple languages with little oversight.
- Proven experience in the integration of various industry protocols such as BACnet N2 Modbus Siemens P1/P2 protocols etc.
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Skilled in programming startup checkout and troubleshooting complex Building Automation Systems.
- Excellent verbal and written communication skills.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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