Front Desk Agent
Front Desk Agent
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Job Description
The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests ensuring smooth checkins and checkouts and addressing guest inquiries and issues in a friendly efficient manner. Our Front Desk Agents also bartend and light food service duties.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet and welcome guests upon arrival ensuring a warm and positive first impression. Register guests into the hotels system verifying reservation details address and payment information.
- Promote and enroll guests in the hotels loyalty program providing recognition and benefits to members.
- Process payments during checkin and checkout manage a house bank and accurately report daily receipts.
- Assist guests with service requests such as issuing keys handling safety deposit boxes and posting miscellaneous charges.
- Respond promptly and effectively to guest complaints providing solutions and escalating as necessary.
- Answer telephone calls courteously providing accurate information and service. Handle reservations with efficiency and accuracy.
- Assist with hotel shuttle or transportation services ensuring timely and courteous service.
- Assist guests with luggage upon arrival and departure.
- Be knowledgeable about the local area hotel services and amenities providing helpful information to guests.
- Manage guest requests for laundry dry cleaning messages wakeup calls mail and faxes.
- Be aware of and prepare for incoming VIP guests.
- Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
- Exhibit a positive and cooperative attitude as part of the team.
- Communicate effectively with coworkers and contribute to a supportive work environment.
- Handle and account for keys properly.
- Understand and adhere to emergency procedures and security policies.
- Ensure the confidentiality and protection of guest room numbers.
- Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
- Must maintain a neat clean and wellgroomed appearance in accordance with company standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
- Strong verbal and written communication skills.
- Basic computer skills.
- Knowledge of the hotel its services and the surrounding area.
- Ability to stand for extended periods up to 8 hours.
- Ability to lift up to 15 lbs on occasion.
- Willingness to work flexible schedules including nights weekends and holidays as required by the business needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
