Income Recovery Officer 10 Month FTC
Income Recovery Officer 10 Month FTC
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Salary Not Disclosed
1 Vacancy
Job Description
Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!
Were recruitingfor aIncome Recovery Officerto join our team on a 10 month fixed term contract. Based out of our Basingstoke office this is a full time role working 37 hours a week with a minimum of 20 of this to be office based to promote collaboration and team working.
Want to know what we can offer you
- 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
- A productivityrelated bonus scheme to enhance your takehome
- A generous contributory pension of 6. Well match employee contributions between 7 and 10
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity paternity adoption and shared parental leave
- Access to counselling legal and financial information
- Electric car scheme
- Huge variety of inhouse & elearning courses and a range of coaching and mentoring programmes
Heres the facts about the role:
As an income recovery officer youllprovide a proactive and effective approach to recovering outstanding rent and other charges. Youll work to agreed procedures to have full control over a caseload of accounts and progress them through the rent arrears process. Thisll include recording contactsagreementsand referrals and ensuring that customers are provided with the right support that they need.
Youll gain a good understanding of who our customers are and the support that they may need to sustain their tenancies so that eviction is always the last resort. Youll develop a good knowledge of benefits and understand how theyre paid and managed. And make sure the business and customer impacts are understood as part of the arrears process.
Youll have a good working relationship with various teams such as neighbourhoods and tenancy support. As well as developing connections with external partners and agencies who help us to provide the right level of support to our customers. This includes housing options and homelessness teams to meet the needs of our customers.
Youll bring your wealth of experience in debt recovery and awareness/understanding of the social housing effective communication and relationship building skills which will help you to succeed in this role.
This role is subject to a DBS check.
The Company
Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the longterm and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.
Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the fifth largest developer of new homes amongst housing associations in England having built over 1500 last year.
This is summed up in our vision More homes bright futures.
Living VIVID
Were ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.
As a people business we work hard to create a highperforming and fun working environment. We invest in our peoples development whilst looking after their wellbeing with our awardwinning initiatives.
Private medical / medicash benefits
Enhanced
paternity / maternity leave
Qualification funding support
Electric car scheme
Were committed to diversity and inclusion and want people from all walks of life to apply for our vacancies.
Were a disability confident leader with disabledfriendly offices and well make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
If you need additional support with your application please get in touch with us
on 0 or email.Well be happy to help.
Documents
Required Experience:
Contract
Employment Type
Unclear
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
