Customer Service Associate
Customer Service Associate
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1 Vacancy
Job Description
Job Description
Customer Service Associate / Financial Services / Banking / Birmingham / up to 24000pa
Job Title: Customer Service Associate
Location: Birmingham City Centre Hybrid
Employment Type: Fulltime
About Us
Were hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders.
With full training provided youll have the chance to grow within the role and progress your career within a supportive and forwardthinking business.
Key Responsibilities
- Handle inbound and outbound customer enquiries professionally and efficiently
- Assist customers with queries relating to mortgages loans and related financial products
- Maintain accurate records of customer interactions and transactions
- Educate customers on our products services and policies
- Collaborate with internal teams to ensure smooth service delivery
What Were Looking For
- Proven experience in a customerfacing role
- Background in financial services and lending products is desirable
- CeMAP qualification (or currently working towards it) is preferred
- Experience in a call centre environment is advantageous but not essential
Required Experience:
IC
Employment Type
Full-Time
