Customer Service Representative I
Customer Service Representative I
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
Are you ready to embark on an exciting career as a Customer Service Representative I Look no further than Thermo Fisher Scientific Inc.! We are a worldclass company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier cleaner and safer.
As a Customer Service Representative I at Thermo Fisher Scientific Inc. you will play a crucial role in providing topnotch customer service and support to our valued clients. Your main responsibilities will include:
Responding promptly and efficiently to customer inquiries via email
Resolving customer complaints and ensuring customer satisfaction
Processing orders forms applications and requests accurately and promptly
Keeping records of customer interactions transactions comments and complaints
Communicating and coordinating with internal departments to ensure customer needs are met
Identifying and assessing customers needs to achieve effective solutions
Providing product information and recommendations to customers
Ensures that performance metrics / SLAs are met
Ensure adherence to all internal / external processes defined
To be successful in this role you must possess the following qualifications and skills:
A proven track record of delivering flawless customer service
Excellent written and verbal communication and interpersonal skills
Excellent problemsolving skills and a customercentered approach
Ability to multitask and prioritize tasks in a fastpaced environment
Proficiency in using customer service software and tools
Preferably Bachelors degree (Arts Science Commerce Business Administrations)
0 1 year experience
Flexible to work the night shift
What sets this opportunity apart is our commitment to fostering an inclusive and collaborative work environment. At Thermo Fisher Scientific Inc. we value diversity and believe that a diverse workforce drives innovation and success. As an equal opportunity employer we welcome applicants from all backgrounds and walks of life.
We are also committed to providing reasonable accommodations and adjustments to individuals with disabilities to ensure their equal participation in the recruitment and selection process. If you require any accommodations or adjustments please let us know and we will be happy to assist you.
Join our exceptional team and be a part of our mission to make a positive impact on the world. Apply now and seize this unique opportunity to grow professionally and contribute to a worldclass organization!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
