Manager II Content Safety Operations
Manager II Content Safety Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a strong operational manager to lead the team owning enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Enforcement Operations organization and will lead the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition youll leverage critical thinking and insights to improve our operational processes and policies while working closely with crossfunctional partners to develop and support team goals and projects.
Youll also get familiar with our escalation procedures test and improve our tools and best practices provide relevant context and feedback to teams building new features and build relationships with the other teams who help keep Pinterest safe.
What youll do:
- Manage the Content Safety Ops team developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.
- Play a key role in advocating for your teams needs particularly as they relate to our companys focus on employee health and wellbeing.
- Drive industry best practices and standards while enabling scalable outcomes for operational teams.
- Collaborate with internal stakeholders to develop and implement policies and procedures conduct risk assessments and provide guidance to employees on content enforcement matters.
- Work closely with Pinterests policy legal product and engineering teams to create longterm strategies and shortterm solutions for operational processes tools and policy gaps.
- Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity finding solutions and accomplishing goals despite incomplete information.
- Embrace ambiguity change and a growth mindset; drive a track record of success for the team.
- Resolve escalations and focus on remediations to operational processes procedures and policy gaps.
What were looking for:
- Bachelors/Masters degree in a relevant field such as business economics law public policy or equivalent experience
- 5 years of direct people management experience
- 5 years previous experience in Trust & Safety Content Moderation or Enforcement operations or policy
- Critical thinker capable of managing ambiguity leveraging datadriven decision frameworks to enable operational strategy and deliverables
- Exceptional communicator across functions at all levels of the company.
- Track record of launching operational processes and enabling scale
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
InOffice Requirement Statement
- We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for inperson collaboration 1 time per half and therefore can be situated anywhere in the country.
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Required Experience:
Manager
Employment Type
Full Time
