Support Specialist with French English
Support Specialist with French English
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Job Description
Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.
Communication with clients is exclusively in writing across the following two activities:
Customer Relations activities
- Respond to inquiries and complaints from French and international clients who seek assistance with the daytoday management of their contracts on a variety of topics such as customer tools accounting claims & recovery and billing.
Technical Support activities
Qualify and respond to client requests for support in deploying connectivity solutions (API etc. or for technical support. This activity is carried out in close collaboration with sales engineers.
Qualifications :
Skills:
- Strong written communication skills in French and English
- Strong analytical skills
- Sense of initiative and excellent time and selfmanagement
- Flexible way of working and willingness to operate within a team
- Stressresistance and professional relationship with clients
- Service and solution oriented
- Process driven and excellent professional organization
- Transparent working method
- Fast Knowledge Transfer and Steep Learning curve
- Good knowledge of Project Management fundamentals
Languages:
- Fluent in English (CEFR Level C1
- Fluent in French (C1
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software applications and systems different from product to product.
- Professional Microsoft Office skills esp. MS Excel and MS Word. Power BI is a plus.
Education:
- Bachelors degree in business or another relevant field
Experience:
- 2 years of experience in Customer Relations
Experience in insurance banking or services business is a plus
Additional Information :
Whats in it for you:
- Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
- The company will provide continuous support and guidance throughout your work;
- Hybrid work model;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
