Player Services Representative On Call
Player Services Representative On Call
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Job Description
Essential Job Functions:
Exhibit conduct in accordance with all Gaming Commission Regulations Federal and State laws and regulations and American Place and departmental policies and procedures;
Consistently deliver positive courteous and professional guest service in all interactions with guests visitors vendors and fellow employees;
Register arriving guests by completing appropriate paperwork and obtaining proper payment information;
Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players Club;
Maintain uptodate knowledge of player tracking system promotions events entertainment and general property information;
Create and issue Players Services cards and promote the program and related promotions;
Maintain integrity of database by following precise standards of data entry;
Ensure the protection of customers rewards and credit lines;
Settle account balances of departing guests by accepting payment and handling cash drawer.
Investigates and resolves general billing discrepancies;
Respond to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel;
Print and process routine reports and may assist in the training of new departmental employees;
Promote positive public/employee relations at all times;
Maintain a clean safe hazardfree work environment within area of responsibility;
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;
Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;
Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
- High School/GED preferred
- Prior highvolume customer service experience
- 1year related experience strongly preferred
Preferred:
- Bilingual A Plus
CERTIFICATES LICENSES AND REGISTRATIONS:
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
- Excellent Verbal Communication skills are required
- Must be highly organized and detailoriented with strong decisionmaking skills
- Ability to thrive in a fastpaced multitasking handson environment
- Ability to establish and maintain positive working relationships
- Ability to work overtime and irregular hours
- Strong Computer Skills
- Understanding of various telecommunications equipment
- Must be able to stand and walk for extended periods. Other physical demands of this job may include but are not limited to; sitting bending lifting to a minimum of 25lbs reaching pulling/pushing kneeling squatting and grasping
Benefits
- Medical Dental & Vision
- Voluntary Life AD&D &
- Disability Insurance
- Volunteer Time Off
- Ventra Program
- 401K Employer Match
- Paid Time Off
- Tuition Reimbursement
Salary Range:
$17.10 $27.00
Required Experience:
Unclear Seniority
Employment Type
Gig
