Bilingual Spanish Customer Service Fraud Specialist 1980 per hour
Bilingual Spanish Customer Service Fraud Specialist 1980 per hour
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
What Are We Looking For in This Role
Minimum Qualifications
- High School Diploma or Equivalent
- Must have a minimum of 6 months of recent contact center experience
- Bilingual Spanish & English required
- The pay for this role is $16.50 per hour plus a 20 language differential once you begin taking Spanish calls. This is for a total of 19.80 per hour. This is an entry level role and the pay is nonnegotiable.
- You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule.
- Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
- You will be required to complete a background check. The background check will include a Criminal check Drug Screen Credit Check( must be under $10k in collections excluding medical) Verification of Education and Verification of Employment going back 10 years.
- This role is not bonus eligible.
- This role does not support visa sponsorship.
- Onsite working at our Tempe Arizona call center. Our Tempe office has a onsite cafeteria large break room and covered parking.
- #LiOnsite
Please watch this short video about working in a Global Payments Contact Center Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: del puesto:
Resumen de este puesto
Investiga posibles casos de fraude con tarjetas de crdito basndose en la informacin recibida del sistema de deteccin de fraudes. Analiza diversos aspectos del historial de la cuenta incluyendo el historial de pagos y transacciones. Contacta a los clientes para obtener informacin adicional sobre cargos fraudulentos. Mantiene una documentacin precisa y completa de toda la informacin necesaria para la investigacin.
Qu buscamos en este puesto
Requisitos Mnimos
Diploma de bachillerato o equivalente
Debe tener un mnimo de 6 meses de experiencia reciente en centros de contacto
Se requiere bilinge (espaol e ingls)
El salario para este puesto es de $16.50 por hora ms un 20 de diferencia por idioma una vez que comience a atender llamadas en espaol. Esto da un total de $19.80 por hora. Este es un puesto de nivel inicial y el salario no es negociable.
Debe ser flexible y estar abierto a horarios de trabajo que van desde la mitad del turno hasta la tarde incluyendo trabajar los fines de semana como parte de su horario semanal.
Una vez que haya solicitado el puesto completar una entrevista digital a pedido. El reclutador revisar su solicitud y se pondr en contacto con usted para una entrevista telefnica final.
Deber completar una verificacin de antecedentes. Esta verificacin incluir una verificacin de antecedentes penales un anlisis de drogas una verificacin de crdito (debe tener menos de $10000 en cobros excluyendo los mdicos) verificacin de educacin y verificacin de empleo de los ltimos 10 aos. Este puesto no es elegible para bonificaciones.
Este puesto no admite patrocinio de visas.
Trabajamos en nuestro centro de llamadas de Tempe Arizona. *Nuestra oficina de Tempe cuenta con cafetera una amplia sala de descanso y estacionamiento cubierto.
** Mire este breve video sobre cmo trabajar en un centro de contacto de Global Payments: 4
Global Payments Inc. es una empresa que ofrece igualdad de oportunidades. Global Payments ofrece igualdad de oportunidades a todos los empleados y solicitantes de empleo sin importar su raza color religin sexo (incluido el embarazo) nacionalidad ascendencia edad estado civil orientacin sexual identidad o expresin de gnero discapacidad condicin de veterano informacin gentica ni ningn otro motivo protegido por la ley. Los solicitantes que requieran adaptaciones razonables durante el proceso de solicitud o entrevista deben notificarlo a un representante del Departamento de Recursos Humanos.
Beneficios: Global Payments ofrece un paquete integral de beneficios a todos los miembros de nuestro equipo que incluye atencin mdica dental y de la vista programas de Asistencia al Empleado (EAP) tiempo libre remunerado programas de reconocimiento opciones de jubilacin e inversin programas de donaciones a entidades benficas equivalentes y das de servicio en todo el mundo. Para obtener ms informacin consulte nuestra pgina de Beneficios en:
Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
