IT Support Analyst - Leeds

Our Leeds office is looking for an IT Support Analyst to join our closeknit Technology department. Working cooperatively with the Technology Services team and other areas of the Technology department this position is responsible for the implementation maintenance and support of PCbased applications mobile devices infrastructure components and telecommunications within the office ensuring that local and firmwide systems are consistently delivered and supportable.

Youll be rewarded with an attractive package as well as being entitled to our comprehensive benefits.

Our Firm

Squire Patton Boggs is one of the worlds strongest integrated law firms committed to providing insight at the point where law business and government meet. We deliver commercially focused business solutions to a diverse mix of clients from longestablished leading corporations to emerging businesses startup visionaries and sovereign nations.

With over 1500 lawyers spanning more than 40 offices across four continents the firm is renowned for its local connections and global influence delivering comprehensive legal services across North America Europe the Middle East Asia Pacific and Latin America. In the UK we have offices in Birmingham Manchester Leeds and London.

The firm is committed to promoting a collaborative and supportive working environment. Embedded by local champions in each of our UK offices our wellregarded family and carer wellbeing and workplace culture and development programmes provide a variety of flexible working options to support individuals life journeys helping our people pursue their personal and professional goals.

Our Team

Reporting into the local IT Manager you will be delivering service to the Leeds office primarily between the hours of 8.00am and 6.00pm and on occasion outside of these times. You will be required to have a good working relationship with the enduser community and all other areas of the Technology department.

Our Opportunity

The Technology Services team is responsible for resolving support queries from internal and external clients. As an IT Support Analyst youll be accountable for the quality of local technology service delivery within your assigned office(s). This is an onsite role youll act as a consultant to the solicitors and staff on the technology systems at their disposal and provide both proactive and reactive handson technologyrelated support.

This role is about working closely with local stakeholders to understand and then realise expectations and business needs mobilising the resources of the Technology department as needed on behalf of the office. Youll also contribute by coaching and guiding colleagues.

You

To be successful in this role you will have at least 3 years experience in PC helpdesk and/or training support or an equivalent combination of education and experience. Knowledge and working proficiency of Windows 10 or later and desktop applications is a must! Youll also have experience with mobile devices remote access tools and web conferencing systems.

As you will have some experience in an IT Support Analyst role you will have some proficiency in technical functions as well as the ability to learn and apply a decent level of technical knowledge of the department. Youll have excellent interpersonal skills as well as the ability to work well under pressure and to multitask.

What you need to know

If you are interested in finding out more about this role please visit our website at in the first instance. We are unable to process applications sent directly by email. Please complete an online application. No agency CVs accepted at this time.

We are an inclusive employer and aim to ensure our workforce is representative of our society. We welcome applications regardless of age neurodiversity disability family or parental status race religion ethnicity sexual orientation or gender identity and expression or other legally protected characteristics. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply.

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Required Experience:

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