Service Manager Remote in Greece
Service Manager Remote in Greece
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT POWER FACTORS
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind solar and energy storage assets managed worldwide across more than 600 customers and 18000 sites Power Factors manages 25 of the worlds renewable energy data.
Power Factors Unity REMS supports the entire energy value chain from monitoring and controls to market analytics. The companys suite of open datadriven applications empowers renewable energy stakeholders to collaborate automate critical workflows and make more informed decisions to maximize asset returns. Energy stakeholders receive endtoend support including solutions for SCADA & PPC centralized monitoring performance management commercial asset management and field service management.
With deep domain expertise AIpowered insights are delivered at scale so businesses can optimize assets unlock growth and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.
* Outside China and India
ABOUT THE ROLE
Are you a highly organized and datadriven professional with a passion for delivering exceptional IT services Were seeking a proactive Program Manager to join our ITSM team and play a vital role in ensuring the smooth and efficient delivery of our services to onpremises SCADA customers.
WHAT YOU WILL BE DOING
- Service Delivery Management: Oversee and schedule the timely delivery of planned services including software and firmware updates for Unity operating systems and network devices ensuring minimal disruption to our onpremises customers.
- License and Handover Management: Manage software and hardware license subscriptions ensuring accurate tracking and efficient client handovers.
- Change Request Management: Plan and coordinate change requests for commissioned projects collaborating effectively with professional services teams.
- Security Audit Coordination: Coordinate and communicate with customers and internal cybersecurity teams to facilitate the of security audits ensuring compliance and addressing any potential vulnerabilities.
- Client Relationship Management: Maintain an uptodate and accurate list of client contacts for each delivered project fostering strong client relationships.
- Operational Scheduling: Interface directly with customers to schedule planned operations ensuring clear communication and alignment with their needs.
- Internal Coordination: Actively participate in internal workscheduling meetings contributing to the efficient allocation of resources and prioritization of tasks.
- SLO Monitoring: Monitor SLOs (Service Level Objectives) of the services we deliver ensuring that service performance meets agreedupon targets.
- Documentation Maintenance: Maintain needed documentation for providing services including contact persons site access procedures and other relevant information.
WHAT YOU WILL NEED TO BE SUCCESSFUL
Were Looking for Someone Who:
- Is a strong and clear communicator with a positive and professional demeanor.
- Possesses exceptional organizational skills and thrives in structured environments.
- Is committed to making datadriven decisions prioritizing facts and analysis over external pressure.
- Is capable of effectively managing unplanned requests providing reasoned and informed responses to protect team resources and ensure project goals are met.
- Has a strong desire to understand the what and why behind project deliverables ensuring informed decisionmaking and a focus on customer benefits.
Required qualifications
- Familiarity of fundamental networking and IT concepts
- Familiarity with ITIL and/or ISO20000
LIFE @ POWER FACTORS
We are an agile software development company big enough to make an impact but small enough to move quickly and execute in a growing are a team of bold and ingenious talents driven by are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.
WHY JOIN US
By joining the Power Factors team youll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together committed conscientious and collaborative. With many opportunities for professional growth Power Factors is here to support your development as we lead the charge in transforming the energy industry.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Senior IC
Employment Type
Full-Time
