Customer Support Associate
Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Job Description
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures policies and standards.
- Monitor on time delivery of product purchased by online customers.
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).
- Keep focus on customer experience throughout interactions.
- Attend customer enquiry through phone email or social media and maintain excellence in customer support.
- Follow up the customers on enquiry.
- Rereach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution
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Required Experience:
IC
Employment Type
Full-Time
