Attendee Experience Specialist
Attendee Experience Specialist
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$ 65765 - 88976
1 Vacancy
Job Description
Requiring a dual minded approach this position requires creativity and technical expertise. This position exists to serve all of Thrivent as a consulting and collaboration resource on assigned events to provide a flawless virtual or onsite experience for attendees through seamless website builds attendee registration management and the development of mobile apps. Through consultation with event planners and event sponsors this role manages the entire event registration lifecycle for events in Cvent. Superior oral and written communication skills are critical to success.
This role aggressively drives project management deadlines to ensure that all necessary attendee information is gathered in a timely and accurate manner which facilitates mitigation of financial risk including contractual obligations (guarantees attrition hosted events etc. and tax errors on behalf of attendees and Thrivent.
DUTIES & RESPONSIBILITIES:
- Act as a consultative technical expert to event planners and sponsors to develop websites in Cvent that support multiple attendee types/registration paths using knowledge of web design best practices. Manage quality assurance of all conference module elements. Develop plans and execute to test/validate all paths pages etc.
- Demonstrate ability to work on multiple projects at once set priorities work independently problem solve improvise and function as part of a team that often must perform under pressure.
- Demonstrate project management and organizational skills to successfully manage technical requirements of assigned events and meetings. Apply expertise to evaluate the event technology and website design from the endusers perspective to ensure a clear and easytouse experience.
- Manage and execute event communications. Create crisp web content with clear instructions and compelling calls to action that align to Thrivents style guide and brand voice.
- Provide exceptional customer service by responding to planner attendee sponsor questions in a timely manner. Manage attendee changes in Cvent as requested working onsite at event to support attendees and event planner(s) as necessary.
- Create and schedule detailed reporting (adhoc custom reports) providing recommendations for effective representation of relevant data and analytics. Support administration of Cvent by managing user access troubleshooting user questions completing process workflow improvements (MRF) and notification modifications and documenting work instructions.
QUALIFICATIONS & SKILLS:
Required:
- College degree required in Communications Marketing Data Analytics or related fields
- Creation of meetings and events using Cvent or similar platform
- Up to 10 travel for onsite support
Preferred:
- 1 years of experience in website development preferred
- Industry certifications (MPI Event Data Analysis Certificate Virtual Event and Meeting Management Certificate) preferred
- Cvent certification preferred
- Advanced Excel skills preferred
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
