Fraud and Abuse Operations Lead - Security
Fraud and Abuse Operations Lead - Security
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-04-2025
Job Description
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.
We are the first line of defence against fraud and abuse on the Plaid mission is to ensure the safety and integrity of our platform for consumers and are responsible for responding to fraud and abuse events investigating claims and triaging also partner with product and engineering teams to inform and improve fraud mitigation strategies.
You will own the abuse oncall rotation and respond to fraud and abuse events on the will investigate claims of fraud and abuse from multiple sources (alerts from Plaid defences inbound from Data Partners Customers and Endusers).You will triage material fraud and abuse events as internal incidents (SEVs) and drive them towards resolution. You will also be the operational partner to the Consumer Risk product and engineering teams and to crossfunctional product teams building fraud mitigation solutions to inform their roadmaps.
Responsibilities
- Safeguard Plaids Platform: Take ownership of the abuse oncall rotation directly protecting our users and customers by swiftly and effectively responding to and resolving fraud and abuse events. Your timely actions will be instrumental in maintaining trust and security.
- Drive Investigations and Mitigate Risks: Conduct thorough investigations into fraud and abuse claims from diverse sources. Your findings will inform crucial decisions and strategies directly impacting Plaids ability to prevent future incidents and minimize financial losses.
- Lead Incident Response: Triage and manage highpriority fraud and abuse events as internal incidents (SEVs) collaborating across teams to drive resolution. Your leadership in these situations will minimize disruption and protect Plaids reputation.
- Shape Product Strategy: Act as the key operational partner to Consumer Risk and other product teams providing vital insights and expertise. Your contributions will directly influence the development of effective fraud mitigation solutions strengthening Plaids defences and shaping the future of our products.
Qualifications
- Must Haves:
- Experience triaging fraud or related incidents with tight containment deadlines.
- Experience managing escalations and making informed tradeoff decisions with multiple stakeholders.
- Ability to coordinate and communicate effectively with internal Legal Compliance Comms and other risk management teams during incident triage.
- A battletested mental model for balancing fraud mitigation vs. conversion and the ability to calibrate and apply this mental model in the context of Plaids business objectives under pressure.
- Deep knowledge about fraud typologiesaccount takeover different types of payments fraud ACH fraud chargebacks kiting rewards harvesting etc.
- Deep context about the tactics techniques and procedures (TTPs) used by bad actors to commit different types of fraud on the web.
- Deep context about common mitigation strategies for the same and informed opinions about their relative pros and cons.
- Strong data analysis skills using common analysis and manipulation tools.
- Strong SQL skills for querying data sets and quickly building reports.
- Ability to identify anomalies and fraudulent patterns in logs and other data sets (transactions data request data etc..
- Experience building and iteratively maturing operational teams (specifically in fraud abuse security incident response space).
- Experience maturing an operational control and building resilience.
- Exceptional written and verbal communication skills.
- Familiarity with machine learning models for fraud detection.
Incident response and investigations:
Fraud and Abuse detection and prevention context:
Data analysis skills:
Operational depth and maturity:
Nice to have:
$152400 $228000 a year
The target base salary for this position ranges from $152400 /year to $228800 /year in Zone 1 in Zone 4 or encompassing all Zones. The target base salary will vary based on the jobs location.
Our geographic zones are as follows:
Zone 1 New York City and San Francisco Bay Area
Zone 2 Los Angeles Seattle Washington D.C.
Zone 3 Austin Boston Denver Houston Portland Sacramento San Diego
Zone 4 RaleighDurham and all other US cities
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at
Please review our Candidate Privacy Noticehere.
Employment Type
Full-Time
Key Skills
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