Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Do you enjoy engaging with people over the phone and providing exceptional service
Are you a positive upbeat communicator who stays calm under pressure
Do you thrive in fastpaced environments and enjoy helping customers over the phone
If this sounds like the perfect fit for you keep reading
Were looking for a motivated and upbeat Customer Service Representative to join our team!
This role involves managing a high volume of inbound and outbound calls while providing excellent customer support. The ideal candidate is customerfocused a strong problem solver and a team player with the ability to adapt and think critically. As a Sales Customer Service Representative you are the first impression of our companybringing high empathy genuine care and a customerfirst mindset to every interaction. Your ability to connect listen and solve problems transforms each conversation into an opportunity to build trust and deliver an exceptional experience to our customers. If you thrive in a fastpaced environment and bring a positive attitude to your work wed love to hear from you!
Basic Requirements:
- Three years minimum of demonstrated experience in customer service
- Working knowledge ofstandard office software and webbased applications
- Experience with customer relationship management (CRM) software such as Salesforce
- Strong typing skills with accuracy and efficiency
- Ability to work a MondayFriday schedule ;including some Saturdays and Overtime as needed
- High school diploma or equivalent required
Skills & Other Preferred Requirements
- Professional attitude and appearance
- Effective team player with strong interpersonal skills
- Exceptional written and verbal communication skills with the ability to convey information clearly and effectively
- Ability to be resourceful and proactive when issues arise
- Exceptional attention to details
- Effective time management and workload prioritization
- Passion for providing outstanding customer service
- Highly adaptable with a strong capacity for rapid learning
- Effectively manage high call volumes with professionalism
Responsibilities:
- Answer high inbound and outbound call volume 60 calls a day
- Take detailed notes from each inbound call describing the homeowners project/issue
- Provide exceptional customer support by resolving issues efficiently and professionally
- Document customer interactions in CRM software ensuring records are uptodate.
- Accurately input all customers information including name/address/phone/email into database
- Troubleshoot and resolve customer issues while maintaining a positive and professional demeanor
- Meet performance metrics such as response time call resolution and customer satisfaction
- Maintain a high level of professionalism and empathy in all customer interactions
- Provide sales support for schedule changes and cancellations
Benefits
Pay: The position is a Full Time position and is paid at a competitive hourly rate with the opportunity for overtime
Benefits: Medical Dental Vision and Life Insurance Retirement: 401k with employer match
Paid Time Off: We observe 8 national holidays plus a floating holiday: New Years Day Memorial Day 4th of July Labor Day Thanksgiving Day Friday after Thanksgiving Christmas Eve and Christmas Day
Why U.S. Waterproofing
Proven Expertise: Over 500000 basements and foundations repaired since 1957.
Strong Culture: A highly rated employer with a 4.5 Glassdoor score and high employee engagement.
Ethical Commitment: Recipient of the 2021 BBB Torch Award for Ethics.
Modern Tools: Access to stateoftheart facilities and equipment.
Ongoing Development: Significant investment in training and continuing education.
Since 1957 our mission has been to provide total peace of mind for our customers through education comprehensive solutions and extensive experience. In 2022 we partnered with Rotunda Capital Group to accelerate our growth and expansion throughout the United States.
Our Core Values
Be Resilient
Have a Growth Mindset
Keep It Real
Do The Right Thing
These values guide our decisionmaking and shape our unique culture. We are committed to providing a platform for you to advance your career. Join the U.S. Waterproofing team as a Customer Service Representative
Required Experience:
Unclear Seniority
Employment Type
Full-Time
