Support Technician

Company Summary

LCPtracker Inc. is a cloudbased software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange CA with offices in New Braunfels TX and Fenton MI LCPtracker helps government agencies and prime contractors meet DavisBacon/prevailing wage compliance requirements on projects backed by federal state and/or local funding.

Thousands of clients and over 100000 contractors use LCPtracker for their certified payroll and construction site compliance has been recognized year after year since 2017 as one of the Best Places to Work in Orange County by the Orange County Register.

Position Summary

Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.

Primary Duties and Responsibilities

• Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism.
• Learn and be proficient in using and providing support for LCPtracker software and systems
• Use multiple web applications simultaneously
• Identify customers needs clarify information research issues and provide solutions and/or alternatives
• Build sustainable customer relationships and engage clients by going the extra mile
• Assist customers with technical difficulties experienced with LCPtracker and escalate issues as appropriate
• Use the companys CRM system Salesforce to document all communication with customers
• Followup with customers in regard to problems concerns and/or questions about current outstanding and pending cases
• Become knowledgeable about LCPtrackers software and services
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Education and Experience

• High School Diploma or equivalent
• Basic computer knowledge
• Customer Service experience and knowledge
• Ability to manage your assignments and meet deadlines

Work Environment

This position operates in a professional office environment and role routinely uses standard office equipment such as computers phones mobile devices photocopiers filing cabinets and fax machines.

Physical Demands

While performing the functions of this job the employee is regularly required to sit; frequently required to talk and hear use hands and fingers to type scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms. Ability to lift and move up to 25 pounds.

Position Type and Expected Hours of Work

This is a Fulltime NonExempt position reporting onsite to our Orange CA office. Working hours are MF 8am5pm. Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours Monday Friday. Days/hours worked subject to change and are dependent on the workload at the time.

Travel

There is no major travel requirement for this position. However infrequent travel may be necessary to visit remote office(s) attend conferences/industry events etc. Attendance at our annual corporate Staff Retreat is required which typically takes place in December. This event is a 23day retreat. Attendance at LCPtracker Conference(s) as assigned.

Salary Range

Support Technician hourly rate $21.00 $22.00 per hour.

Pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Benefits

Along with competitive pay as a fulltime LCPtracker employee you are eligible for the following benefits:

• Paid Time Off
• 10 Paid Holidays
• Phantom Stock
• 401k Plan with up to 4 company match
• Medical Benefits (Health Vision and Dental)
• Life Insurance (company paid)
• LongTerm Disability and ShortTerm Disability (company paid)

LCPtracker participates in the EVerify Program. EVerify is an internetbased system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individuals employment eligibility to work in the United States. View the attached notices available in English and Spanish for important information regarding the EVerify program. EVerify Notice (PDF); Right to Work Notice (PDF)

LCPtracker Inc. is an equal opportunity employer of all qualified individuals including minorities women veterans and individuals with disabilities and regardless of sexual orientation or gender identity. LCPtracker Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal state and local ordinances.

LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment LCPtracker will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact the LCPtracker Human Resources Department at