Front Desk Agent Hotel Cala di Volpe Costa Smeralda
Front Desk Agent Hotel Cala di Volpe Costa Smeralda
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY
Hotel Cala di Volpe nestled in the heart of the stunning Costa Smeralda is renowned for its breathtaking views luxurious amenities and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance making it a truly special place to work and stay. Join our closeknit team that values a sense of belonging and family atmosphere. Youll work in a beautiful and inspiring environment gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities
Process all guest checkins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all checkouts including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for checkin. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Qualifications
Proven track record in customer service roles within luxury hotel chains
Excellent communication and interpersonal abilities
High proficiency in English and Italian; additional languages are a plus
Proficiency in using Opera PMS and other relevant technology
Strong problemsolving skills and attention to detail
Ability to thrive in a fastpaced environment and manage multiple tasks simultaneously
A positive attitude and a passion for delivering outstanding guest service
Flexibility to work various shifts including weekends and holidays
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
