Customer Services Officer
Customer Services Officer
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Job Alert
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GBP 25001 - 30000
1 Vacancy
Job Description
We are currently seeking a Customer Service Officer to contribute to the delivery of our high performing customer focussed housing management service. The main purpose of this role is to provide a high level of customer focused advice and information service to all telephone callers and online customers providing advice and assistance to customers primarily regarding gas queries or on housing matters tenancy issues and rent arrears.
Your main responsibilities will include:
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Giving advice and information relating to Gas queries Housing Benefit / Welfare Reform ensuring that information is relevant and up to date
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Completing relevant forms and process related to the start and end of tenancy paperwork
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Completing a variety of housing related processes (applications for assignments of tenancies income and expenditure applications for joint tenancy succession notice to quit etc)
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Helping to facilitate a means of transfer for tenants wishing to move
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Being aware of the antisocial behaviour process and domestic violence policy being able to offer advice and signpost to external agencies if necessary
What we are looking for
Our successful candidate will have the following skills and experience:
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Experience of working within a customer service role ideally with some experience of gas services & maintenance or housing management services.
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A commitment to deliver high quality customer services and continuous improvement
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Good numerical and analytical skills with the ability to understand and interpret information
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Excellent communication skills both written and verbal
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The ability to effectively manage conflict situations and deal with customers who may be angry and upset
If you feel you have the relevant skills and experience and you dont want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team apply today as this role could close early for the right candidate.
INDLOW
About Us
Greatwell Homes is a rewarding place to work. As a notforprofit organisation were committed toproviding great services and highquality living environments.
Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.
We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
Cycle to
work scheme
Employee
assistance program
Eyecare
Vouchers
Gym
membership
Life milestone
awards
Pensions
Perkbox
Simply
health
Values
Inclusion
Collaboration
Kindness
Customerfocused
Adaptability
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
