Reservations Supervisor Pre-Opening - The Lake Como EDITION
Reservations Supervisor Pre-Opening - The Lake Como EDITION
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Como Lake EDITION
Nestled along the western shore overlooking the Bellagio mountains The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lakeview rooms and suites indoor and outdoor restaurants and bars a unique floating pool and a spa sanctuary deliver an unforgettable escape.
POSITION SUMMARY
Oversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Setup proper billing accounts according to Accounting policies. Troubleshoot resolve and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training scheduling counseling and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager the service delivery of a worldclass luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act polish with personality perfectionism with individualism and comfort with charisma and charm. The brand targets sophisticated knowledgeable consumers who understand quality originality design and service excellence but who want it without limitations breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience we need you. We are looking for outgoing authentically amazing people who are looking for a place to work that inspires them challenges them and makes them proud to come to work. A place where service comes from the heart not from a handbook. A place that delivers a neverending theatrical performance that continuously delights and enchants each and every one of our guests.
Required Experience:
Manager
Employment Type
Full-Time
