Parent Relationship Officer TSWY Gurugram
Parent Relationship Officer TSWY Gurugram
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Job Description
The Shri Ram Wonder Years Gurugram invites smart energetic and creativeprofessionals to be a part its family. We are looking for someone who can initiate develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following:
Facilitating Admission Process
- To facilitate the entire admission process for prospective parents & address queries of prospective and existing parents.
- To arrange for parents orientation with the concerned authorities.
- To facilitate the withdrawal process.
Record Keeping
- To keep a track record of the appointments of prospective parents with the Principal and to also maintain a record of students data registration admissions and withdrawals.
- To maintain a record on the follow ups / walkins received and sharing with the management & marketing teams.
- To maintain records / leads generated from advertisement responses.
Informational/Event Support
- To be updated with all school activities / events for sharing of the same with prospective parents.
- To ensure timely notices / circulars related to admissions and withdrawals are sent to all parents.
- To maintain all school related required information to be shared with prospective parents as one point of contact.
- To collaborate with the concerned coordinators to organize presentations information sessions etc.
Marketing Activities
- Planning various marketing activities to obtain visibility for the school & reach out to prospective parents (via emails & cold calls).
- Looking after the social media initiatives to reach the target audience through appropriate channels (Facebook Instagram etc.. Ensuring that the schools communication/ channels/social media platforms are updated regularly.
- Working closely with the digital agency to plan out the monthly marketing calendar on creatives and collaterals.
- Preparing MIS on the walkins to conversions; admission v/s budgets etc.
- Visiting preschools in the area to gain visibility and obtain data on prospective parents & exploring opportunities for tie ups.
- Establish contact with industries / MNCs in the region to gain visibility for the school and reach out to prospective parents.
- Making competitor visits to gain a better understanding on the competitor offerings pricing and USPs.
Experience: 2 to 8 years. Preference to be given for the candidates who have earlier worked as an Admission Counsellor in a school of repute preferably a preschool.
Qualification:Graduate or Post Graduate
Key Skills:
- Good Communication skills.
- Basic knowledge of computer and internet.
- Highly Motivated and goal oriented.
- Candidate with good customer service skills would be preferred.
- Prior experience in customer service industry will be an added advantage.
- Understanding of marketing elements (including digital marketing) & market research methods will be an added advantage.
- Readiness for work in a fast passed targetbased role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
