FLEX Manager - Transitions US and Canada
FLEX Manager - Transitions US and Canada
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Job Description
The FLEX Manager Transitions will support the successful of transitioning hotels across all Marriott International brands in the Americas with a focus on Hotel Terminations and Hotel position will partner with key stakeholders i.e. Legal Development Asset Management MBS OFS and other stakeholders in the transition process including the on the ground hotel teams executing the transition efforts with subject matter experts for key disciplines (Engineering IR Revenue Management Global Sales) and Area VP/Directors. This position will report to the Senior Team Leader Transitions.
JOB FAMILY CORE WORK ACTIVITIES
Hotel ReLicensings Multiunit project management 7090 annually) and overall process management.
Key responsibilities include but are not limited to:
Provide remote support through email webinars Microsoft Teams and conference calls to hotels undergoing a management change.
Facilitate the transition and/or creation of SFAWeb licenses.
Communicate with Marriotts Global Sales on the proper action steps to transition the hotel from their service.
Audit user access for key business applications. Facilitate the access removal of representatives and assist with registration for the incoming management company.
Review BSA process standards thresholds and accountability with management company.
Facilitate conference calls/Microsoft Teams sessions to review the EID creation process ADID transition business application registration and train on Marriott initiates and systems..
Coordinate with the Credit Card Ops team on the transition of the hotels Merchant IDs.
Conduct introduction calls to review the Management Transition Support program.
Coordinate initial contact and email notifications to owner/managers regarding the Management Transition Support program.
Review Landit system and functionality with management company.
Identify transition support needs and provide process/document recommendations.
Complete quarterly reviews of the support program and implement new initiatives into the program.
Coordinate training needs for the incoming management company.
Communicate enhancements to the program to key stakeholders.
Create and update collateral for the support program inclusive of MGS pages.
Hotel Terminations Multiunit project management 1020 annually) and overall process management
Manage system exit process including brand integrity guest service and data management to ensure Marriott managed and Franchise managed hotels transition properly.
Manage all facets of transition developments including process communication transition timeline communicate to all departments associated with the transition inclusive of area cluster teams Marriott Global Sales Area VP/Directors.
Coordinate with IT to ensure access and hardware removal for Marriott proprietary systems.
Facilitate communications and the process within Marriott regarding divestitures closing of sales and reservation systems guest notifications shared services removal of proprietary items energy contracts and data requests.
Partner with Marriott Bonvoy Redemption Department and Marriotts Legal Department to provide data content for inclusion in the term agreement.
Assist with due diligence requests and coordinate with MBS Owner Reporting Revenue Management and Marriotts Global Sales Organization
Support brand integrity and ensure positive brand recognition.
Execute communicate and ensure compliance with Legal.
Develop and maintain strong relationships with internal stakeholders assigned to process transitions (Legal Information Resources Revenue Management Global Sales Team Customer Care Marketing & eCommerce FOSSE FSPMS Lightspeed eChannels MARSHA Reservation Team Credit Card Ops Micros Finance Contract Compliance Social Media).
Travel to terminating hotel to facilitate the Exit Walk and complete Exit Walk Report.
Follow up with management company on outstanding items until completion.
JOB SPECIFIC SKILL REQUIREMENTS
Negotiate issue resolution.
Strong Project Management skills able to manage several projects at once.
Strong Process Management skills.
Possess excellent owner relationship skills.
Complete working knowledge of Marriott systems:MARSHA FOSSE FSPMS Lightspeed Opera OneYield MRDW Outlook Guestvoice Empower LandIt Digital Learning Zone EPIC Identity Center SNOW OASIS etc.
Demonstrate technical skills; must be computer literate and familiar with all Microsoft applications.
Maintain a working knowledge of brand standards across all Marriott brands job descriptions and culture.
Demonstrate a working knowledge of pricing and yield management.
Understand Quality Assurance Marriott Bonvoy Rewards programs etc.
Integrate and interpret various sources of information.
Maintain excellent consensusbuilding persuasion and communication skills (written and verbal).
Exhibit effective public speaking and presentations skills.
Present ideas expectations and information in a concise wellorganized way.
Actively support the development training and mentoring of associates.
Manage the quality process in areas of guest service and associate satisfaction.
Establish measure and monitor associate learning processes.
Ability to manage upward ability to lead and influence change.
Effectively communicate to several levels of the organization.
Exhibit excellent verbal and written communication and presentation skills.
Exhibit effective listening skills and willingness to resolve issues in a positive manner; encourage diversity of ideas.
Skills to negotiate a winwin outcome.
Demonstrate account management skills across an organization.
Strong hotel/ market experience and/or knowledge with a familiarity of Marriott lodging products/ brands/ hotel operations.
CANDIDATE PROFILE
Education and Experience
Bachelors Degree preferred
Travel approximate 40 of the time
5yrs Hotel Operations with room operations experience preferred
Marriott Corporate Headquarters based preferred
FLEX LEADERSHIP COMPETENCIES
Adaptability
Takes initiative and assists in the resolution of issues/problems resulting from change. Able to work with different levels of management and management styles as needed.
Communication
Communicates in a timely proactive manner. Receives directions and feedback well. Shares learnings innovations and best practices with others.
Quality of Work
Follows procedures for ensuring quality is detailoriented maximizes resources meets deadlines and follows through on assignments. Identifies problems and seeks resolution through sound judgment.
Teamwork & Building Relationships
Works will in a team environment and treats people fairly equally and respectfully. Demonstrates business ethics and personal integrity. Demonstrates pleasant helpful and accurate services to internal and external customers.
Technical Acumen
Demonstrates technical acumen as defined by the position.
The pay range for this position is $26.82 to $42.98 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting April 10 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
- Compliance Management
- Administrative Functions
- Oversight
- Administrative Activities
- Administrative Tasks
- Budget Preparation
- Facilities Management
- Daily Operations
- Account Management
- General Ledger Accounts
- Personnel Files
- Administrative Management
- Financial Statements
- Administrative Operations
- Annual Budget
