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You will be updated with latest job alerts via email$ 130700 - 196100
1 Vacancy
Job Description:
About the Company:
At AT&T we reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and join us on our mission to be the best connectivity provider through 5G and Fiber. When you step into a career with AT&T you wont just imagine the future youll create it.
About the Team:
The Virtual Assistant team is committed to delivering an intelligent personalized and proactive virtual assistant that boosts call deflection and generates incremental digital revenue in the customer service domain. Our mission is to delight customers with personalized experiences powered by cuttingedge digital tools ensuring quick and accurate issue resolution while reducing the burden on live support agents. We leverage innovative technologies such as AI and Machine learning that amplify our best opportunities for success aiming to revolutionize customer service experiences while driving efficiency and growth for our organization.
We are seeking a passionate Senior Software Engineer to drive innovative solutions in the realm of customer service virtual assistants. Youll tackle diverse tasks from architectural design to frontend and backend development in a fastpaced and collaborative setting. Your technical expertise will be instrumental in shaping our product and enhancing the customer experience ensuring seamless and efficient interactions with our virtual assistant. As a valued team member you will be part of a dynamic yet highly autonomous work environment where each member has clear expectations and the freedom to explore exciting projects. Your contributions will help advance AIdriven customer support solutions keeping you abreast of the latest trends and technologies in the field. Collaborating with Machine Learning Engineers you will facilitate smooth integration and spearhead innovation in our virtual assistant offerings ultimately transforming customer service experiences and boosting user satisfaction.
Key Responsibilities:
Design develop and maintain scalable secure and highperformance full stack applications using modern technologies and best practices including artificial intelligence and machine learning.
Collaborate with crossfunctional teams to gather requirements create technical specifications and implement robust solutions.
Mentor and guide junior and midlevel engineers sharing knowledge expertise and industry best practices.
Lead architecture and design discussions ensuring that solutions are aligned with the companys technology roadmap and strategic objectives.
Troubleshoot debug and resolve complex technical issues ensuring optimal system performance and stability.
Continuously evaluate and incorporate new technologies and tools to improve software quality development processes and team productivity
Participate in code reviews providing constructive feedback to peers and fostering a culture of continuous learning and improvement.
Collaborate with product team to ensure customer and business needs are prioritized.
Collaborate with stakeholders to ensure timely delivery of highquality software solutions that meet or exceed expectations.
Contribute to the definition and evolution of software development standards processes and best practices within the organization.
Prepare to participate in handson development of critical components of the software architecture.
Must have Required Experience:
Desirable Experience:
Education:
Our Senior Software Engineer earns between $130700.00$196100.00 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined. Ready to #transformdigital with us
Apply now!
#ConsumerTechnologyeXperience
Weekly Hours:
40Time Type:
RegularLocation:
Bothell WashingtonSalary Range:
$116700.00 $196100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Senior IC
Full-Time