Office Experience Manager

Job Description:

Office Experience Manager 12 Month Fixed Term Employee Contract

Location: Toronto Ontario

At Warner Music Group were a global collective of music makers and music lovers tech innovators and inspired entrepreneurs gamechanging creatives and passionate team members. Here we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when were immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation and innovation is the key to our future.
• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea like a great song travels globally. We ignite passions and build connections across our diverse community of artists songwriters partners and fans.
• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown and were committed to keeping the faith acting with integrity and delivering on our promises.

WMG is home to a wide range of artists musicians and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values appreciates and respects everyone. We encourage applications for people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Office Experience Manager

Reports To: Senior Director Operations

Department: Operations

Location: Toronto Ontario

A little bit about our team:

We are seeking a highly organized and proactive Office Experience Manager to join our dynamic team in Toronto.

This pivotal role will be responsible for ensuring the smooth daytoday operations of our office providing exceptional administrative support and maintaining a functional and welcoming workplace environment. You will be the goto person for office needs facilitiesrelated matters and the coordination of events. If you thrive in a fastpaced environment possess excellent customer service skills and have a knack for problemsolving we encourage you to apply!

Here youll get to:

Facilities & Studio Coordination:

• Oversee daily facility operationsincluding front desk coverage office maintenance security mailroom and supply managementwhile serving as the primary contact with building management for facility and security issues.
• Coordinate building and studio access for employees contractors and events outside regular hours manage studio bookings and collaborate with the A&R team to ensure special setups are completed.
• Support furniture moves equipment installations repairs and perform daily walkarounds to reset and maintain meeting rooms and other designated areas.
• Assist in managing the facility supplies budget by ordering tracking expenses and maintaining an organized environment.

Administrative & Event Support/Preparation:

• Provide comprehensive administrative assistance by handling correspondence scheduling meetings organizing executive gatherings and processing vendor invoices.
• Greet and register VIP guests while delivering exceptional customer service.
• Act as the primary liaison for internal and external events by setting up basic A/V equipment coordinating with artist teams for instrumentation needs and preparing detailed event schedules from loadin to loadout.

Perform other administrative and facilitiesrelated duties as assigned.

About you:

• You have 24 years of experience supporting corporate administrative and facilities functions with a strong customer service orientation.
• A strong customercentric mindset paired with a genuine eagerness to help others consistently maintaining a calm skilled and composed demeanor in clientfacing roles.
• You value the importance of the Health & Safety within our office and contributing to a safe and healthy work environment.
• Demonstrated ability to multitask effectively prioritize tasks efficiently have a high degree of attention for details organizational skills and work collaboratively as a team player.

• You have basic knowledge in setting up and troubleshooting common A/V equipment.
• Flexibility on scheduled shifts on short notice when required.
• Willingness to be handson and participate in facilities operations activities such as moving furniture or stocking supplies.
• Independent proactive and flexible work style with the ability to collaborate effectively across different functions while maintaining a positive and enthusiastic cando attitude.
• Strong attention to detail accuracy Criticalthinking and problemsolving abilities.
• You possess excellent written and verbal communication skills.

Wed love it if you also had:

• Proven experience in team management with the potential to oversee a direct report (subject to change).
• Basic experience supporting studio and/or creative spaces

About us:

As the home to 10K Projects Asylum Atlantic Music Group East West FFRR Fueled by Ramen Nonesuch Parlophone Rhino Roadrunner Sire Warner Records Warner Classics and several other of the worlds premier recording labels Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company Warner Chappell Music represents genrespanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA which supports the independent community as well as artist services division WMX. In addition WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply

Click the Apply link or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Please note that due to the volume of applicants we receive for a given position you may not be contacted if you do not meet minimum eligibility requirements for this position.

Thanks for your interest in working for Warner Music Group. We love it here and think you will too.

We are an equal opportunity employer that is committed to inclusion and diversity and will not discriminate against an applicant or employee on the basis of race religious beliefs ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender gender identity gender expressionpregnancy age record of offences marital status family status or any other protected grounds under applicable legislation.

We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process please send an email to and let us know the nature of your request and your contact information.

This position will require being in the office 5 days a week (MonFri).