PCSS Desktop Engineering Student Assistant 2025 - 2026
PCSS Desktop Engineering Student Assistant 2025 - 2026
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
The STA will have opportunity to learn new Technology (InTune Azure AD Mac) problemsolving skills and work in a diverse technical team environment.
DUTIES & RESPONSIBILITIES
Imaging of specialized PCs
Testing print packages
Testing other packages
Test new/updated Windows and Apple Macintosh applications
Configure and setup Apple Macintosh devices
Assist in testing new feature/functionalities within Jira
Review our current Service Portal and provide feedback on its functionality and user experience
Assist in reviewing tickets that are sent by customers via email
Assist in providing technical support over the phone
Assist in providing feedback on Knowledgebase articles that are created for Public. Confirm that Knowledgebase Articles are easy to follow.
Suggest new Knowledgebase Articles that students could use
Ways we can improve support to our customers (what does a student need help with/wish there was more information on)
FEDERAL WORK STUDY REQUIREMENT
NO Federal Work Study eligibility not required
REQUIRED QUALIFICATIONS
Position Requirements
Must be a current Seton Hall student
Knowledge of current Windows operating systems MS Office applications (Excel Word Outlook Email) and JIRA
Familiarity working with database applications and querying information
Someone who is articulate organized and able to work as part of a team
SPECIAL INSTRUCTIONS
Other Physical Demands: Carrying reams of paper as needed to stock printers.
CONTACT
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Employment Type
Part-Time
