Technical Service Specialist
Technical Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Essential Duties:
- Customer/Dealer Problem Resolution
- Interact with the dealer network and customers and with the organization (engineering manufacturing marketing etc. to provide effective product support and problem resolution.
- Provide technical evaluations of information to develop viable options to enhance the speed and quality of customer service and provide follow up to ensure resolution.
- Manages telephone answering for optimum customer responsiveness.
- Troubleshoot and repair via phone a wide variety of electrical hydraulic and/or mechanical system discrepancies.
- Provide accurate documentation of all customer contacts.
- Daily utilization of case system
- Read and interpret a variety of schematics and drawings while interfacing within the organization vendors and dealer/customers.
- Warranty Administration
- Assist in authorizing warranty claims administering technical policy and part returns.
- Other
- Performs other duties as assigned by service management.
- Travel may be necessary up to 20 of the time to support Technicians and Field Service Specialist as necessary.
- Assist in content of servicetraining programs.
- Provide feedback on servicerelated issues to the Technical Information Manager and Quality department as needed.
- Provide assistance to training and technical publications activities as necessary.
Minimum Qualifications (Education and/or Experience):
- College degree preferred.
- Technical Degree and technical electronics experience is a plus.
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- A minimum of three years of vehicle service experience vehicle repair fluid power electronics or related technologies preferred.
- Demonstrated performance in the following areas preferred:
- Customer and dealer support
- Hydraulic mechanical and structural repair
- Vehicle and equipment maintenance
- System diagnostics and analysis
- Product training and education
- PLC controllers and CAN J1939 systems experience
Salary Range for this position: $70k80k
Benefits of Employment:
In addition to excellent career growth opportunities Federal Signal Corporation offers a wide array of benefits including: annual bonus potential insurance (life medical dental vision) paid holidays paid vacation 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smokefree drugfree workplace.
About Us:
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our plant. Founded in 1901 Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal governmental industrial and commercial customers. Headquartered in Oak Brook IL with manufacturing facilities worldwide the Company operates two groups: Environmental Solutions and Safety and Security Systems.
Vactor Mfg. Inc. is a leading manufacturer of municipal combination catch basin/sewer cleaning vacuum trucks and industrial vacuum loaders that clean up industrial waste or recover and recycle valuable raw materials. Vactor is located in Streator IL and is a subsidiary of Federal Signal Corporation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
