Safer Gambling Advisor
Safer Gambling Advisor
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Job Description
About Tabcorp
Tabcorp is Australias leading gambling entertainment company home to worldclass brands like TAB Sky Racing and MAX. As we enter an exciting transformation our commitment to integrity and safer gambling remains our top priority.
What youll do
The Safer Gambling teams are responsible for executing safer gambling business controls across wagering and media. This includes executing processes and controls around marketing and promotions selfexclusion and customer monitoring of potential problem gamblers. Responsibilities include:
- Conduct customer monitoring to identify potential problem gamblers by analysing gambling activity
- Manage intervention protocols including completing calls to customers identified as potential problem gamblers.
- Process selfexclusion applications renewals breaches and revocations.
- Review marketing & promotional material to ensure Safer Gambling compliance.
- Respond to queries from business teams (e.g. customer service centre retail etc. and external queries (e.g. community services regulators customers etc.
- Be the first escalation point for customer and/or regulator safer gambling complaints
- Provide subject matter expertise advice on projects and initiatives including reviews of Safer Gambling Risk Self Assessments.
What youll bring
- Experience working with highly regulated businesses/industries and knowledge of various legislation (e.g. AML/CTF Safer Gambling Wagering Privacy etc. preferable but not mandatory.
- Entry level experience in risk management internal audit compliance consulting or process improvement with a medium to large sized corporate organisation.
- The ability to be available to work across multiple shift patterns (day afternoon weekend) and rotating rosters.
- High level of empathy for customers resilient in the face of potential nonfriendly/noncomplimentary engagements.
- Excellent verbal and written communication skills.
- Ability to take initiative work independently and adapt to change.
What youll Get
- First class experience in an industry leading finance function;
- Diverse leave options: 5 days bonus leave cultural volunteer and 18weeks parental leave
- Access to corporate discounts and our leading health and wellbeing app.
- Monthly employee social activities competitions awards and free tickets to events.
- Ongoing career development opportunities
Apply Now
Ready to make a meaningful impact Apply now and be part of a team dedicated to safer gambling and customer wellbeing!
Were also committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee you will:
- foster a respectful and inclusive working environment within their team; and
- support and contribute to initiatives aimed at managing the risk of gender inequality sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and nonvisible disability or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
