Strategic Relationship Manager
Strategic Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Our client is a leading force in the travel management industry delivering personalized and flexible solutions through a network of respected brands and a robust global infrastructure. Whether through traditional service models or advanced costeffective online procurement systems they are committed to optimizing every aspect of corporate travel. Their sophisticated online travel management tools are designed to enhance policy compliance and offer powerful insights through Big Data analyticsensuring clients consistently receive maximum value for their travel spend. A culture of continuous improvement and performance tracking guarantees service delivery that meets the highest standards of excellence.
Role Overview
The Strategic Relationship Manager is responsible for managing a portfolio of clients. At large the focus will be the management of these client relationships through multilevel interactions quality health growth and profitability of their organization. The delivery and full understanding of our value add propositions is a critical element of this role as well as ensuring their services and solutions are delivered in alignment with that of their Organizational key strategies as well as with the clients objectives. The individual must be dedicated towards achieving the highest profitability results by identifying growth opportunities within the current client base and focusing on the existing fee structures.
Job Location: Foreshore Cape Town South Africa
Candidate Location: South Africa
Work Type: Onsite
Job Type: Full time/Permanent
Salary: R30 000 R45 000 CTC per month
Requirements
- Matric
- Degree / Diploma in Business Management or studying towards Degree in Business Management
- 45 Years in a similar role
- Microsoft (word power point excel)
- Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
- Drive and manage income statements and profit analysis per client
- Ability to read and understand client MI reports and convert into presentable review
- Sales and relationship building capability
- Supplier interactions and negotiations
- Understanding and delivery of the SLA and Scorecard
- Continued Business consulting in selling technology solutions
- Client reviews and workshops
- Ability to adapt to different environments & technological advancements
Responsibilities
Value added propositions
- Negotiate Supplier Rates effectively and ensuring value for money offering both client and company negotiated rates and ensuring that this is accessible via all platforms.
- Rate Access Codes are stored and updated in the clients company profile.
- Full understanding of the Online Technology Products & Service Offering holistic End to end travel management solution TravelIT
- Virtual Credit Cards Customer benefits & processes
- Direct integration into the various banking institutions virtual card payment solutions
- VIP & BULK Service Offerings (Executive booking service offering / BULK Service Offering arranging Meeting Incentive Conference and Events)
- Understand and present the BULK service offering to clients where there is leakage on groups incentive and meetings spend
- Create opportunities for additional revenue and turnover by engaging clients with regards to our Executive Booking Services and High Touch service offering.
- Ensure delivery of MI reports on a monthly basis according to the clients requirements as well as discuss areas of improvement trends and opportunities for negotiations whilst reviewing
- Ensure that your clients understand the detail and value behind the unique set of reporting provided and accessible via TravelIT.
- All Ad hoc reporting must be charged out according to the clients specific pricing models.
- Ensure regular Travel Spend Reviews are presented according to the contractual obligations (Quarterly Bi Annual and Annual) analyzing costs supplier spend trends and recommendations regarding improvements within the travel program.
- Travel Booker Workshops held annually workshops should include refresher training sessions travel policy guidelines recommendations to improve the travel program as well as supplier introductions and educational programs.
- Timeously share relevant branded client notifications product 1 pagers and industry updates to all clients within your portfolio.
- Quarterly transaction variance reports where variance clauses are included in financial agreements
- Ensure a CPI or COLA inclusion on all contracts
- Monthly MIS analysis to check where clients spend has shifted and drive contracts and agreements with the clients
- Join new business presentations as operational support and to ensure that we get the schedule of services right (to be presented separately)
- ECC usage and charges and Reporting
Employment Type
Full Time
