Analyst - Sales Engineer - Acceptance Solutions CEMEA
Analyst - Sales Engineer - Acceptance Solutions CEMEA
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose
Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept Inperson Accept Payment Processing Transaction Management & Optimization Fraud Management Risk Management and Post Transaction Management).
The scope of the role pertains to working and servicing the CEMEA region supporting new and existing install base clients for a single instance or combination of the Visa Acceptance Solutions core products and services including but not limited to Payment Acceptance Payment Security Fraud & Risk Services.
Principle Responsibilities
Develop indepth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through selfenabled product & services learning through technical testing & investigative exercises. The broader ValueAdded Services team and line manager will support you.
Maintain accurate up to date product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through selfenabled product and services learning through technical testing & investigative exercises. The broader ValueAdded Services team & line manager will support you.
Provide technical presales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients providing product demonstrations and using whiteboard sessions all with a focus on maintaining a salesoriented approach to solutioning the clients requirements through discovery phase exercises whilst using product services and industry knowledge to remain flexible in approach adapting to challenging pressured situations to deliver technical excellence.
Deliver clientfocused technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements.
Support the handover to Implementation Specialists to ensure efficient implementation.
Engage support and collaborate with Tier 2 and Tier 3 type clients across the following verticals Retail Travel Digital Financial Government & Gaming.
Provide proposal support to the CEMEA sales team for technical sections of RFI and RFP documents.
Write & develop small internal computer applications to provide proofofconcept ideas to evaluate Visa Acceptance Solutions products and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader ValueAdded Services team and line manager and through application of knowledge and experience through selfenablement.
To troubleshoot client issues by supporting Visa Acceptance Solutions prospects existing clients and the CEMEA sales team during presales solutioning in partnership with the broader ValueAdded Services team.
Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
Ability to work independently with minimal supervision around the CEMEA region.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Experience
Bachelors degree in computer science Engineering Information Technology or equivalent.
Demonstrable years of dedicated presales service delivery or consultancy for multinational and global engagements.
Ability to speak French is preferred.
Required Experience
Advance Payment Acceptance industry
Demonstrable experience working as a sales engineer in a technical and commercial environment.
Demonstrable experience of providing ongoing support to tier 2 & 3 type level merchants over prolonged periods of time.
Demonstratable impact of cross functional collaboration between technical commercial service delivery and support teams.
Intermediary working knowledge of the following scripting languages JavaScript Java PHP HTML etc
Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and nontechnical audiences.
Strong evidenced track record in high customer focus and attention to detail.
Excellent communication and negotiation skills.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
