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Assistant Front Office Manager

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager where you will lead train and recognize your team in support of exceptional guest service!


Qualifications :

Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:

  • Oversee and support the daily operations of the Front Office
  • Consistently offer professional friendly and engaging service
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Supervise and motivate Front Office staff ensuring they are welltrained efficient and provide exceptional guest experiences
  • Proactively supports achievement of hotel metrics including the Front Desk upsell program and enrolling members in the hotel loyalty program
  • Assist in resolving guest complaints issues or requests in a timely and effective manner
  • Maintain Fairmont service standards through audits and daily coaching
  • Conduct performance evaluations and provide coaching to team members
  • Assist in scheduling and managing staff shifts ensuring adequate coverage during peak times.
  • Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Provide training to new front desk staff members and ensure ongoing development of team members
  • Keep uptodate on industry trends hotel systems and service standards and make recommendations for improvements
  • Ensure the public areas are presentable at all times
  • Ensure compliance with hotel policies and procedures including safety and security regulations.
  • Other duties as assigned
  • Salary Range: $74000 to $99000 USD Gross annually

Your skills and experience include:

  • Passion for guest service
  • Excellent written and verbal communication interpersonal and leadership skills
  • Highly organized resultsoriented with the ability to be flexible and work well under pressure
  • Exceptional problemsolving abilities
  • Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required
  • Fluency in English
  • Minimum of 23 years of experience in a front desk or guest services role in a hotel with at least 1 year in a supervisory capacity
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Opera Cloud Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Flexibility to work evenings weekends and holidays
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word Excel PowerPoint)


Additional Information :

All your information will be kept confidential according to EEO guidelines.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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