Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager where you will lead train and recognize your team in support of exceptional guest service!
Qualifications :
Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:
- Oversee and support the daily operations of the Front Office
- Consistently offer professional friendly and engaging service
- Assist guests regarding hotel facilities in an informative and helpful way
- Supervise and motivate Front Office staff ensuring they are welltrained efficient and provide exceptional guest experiences
- Proactively supports achievement of hotel metrics including the Front Desk upsell program and enrolling members in the hotel loyalty program
- Assist in resolving guest complaints issues or requests in a timely and effective manner
- Maintain Fairmont service standards through audits and daily coaching
- Conduct performance evaluations and provide coaching to team members
- Assist in scheduling and managing staff shifts ensuring adequate coverage during peak times.
- Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Provide training to new front desk staff members and ensure ongoing development of team members
- Keep uptodate on industry trends hotel systems and service standards and make recommendations for improvements
- Ensure the public areas are presentable at all times
- Ensure compliance with hotel policies and procedures including safety and security regulations.
- Other duties as assigned
- Salary Range: $74000 to $99000 USD Gross annually
Your skills and experience include:
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Exceptional problemsolving abilities
- Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required
- Fluency in English
- Minimum of 23 years of experience in a front desk or guest services role in a hotel with at least 1 year in a supervisory capacity
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Cloud Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Flexibility to work evenings weekends and holidays
- Experience with a Hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime