Duty Manager
Duty Manager
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Job Description
Delivering a 5star experience every step of the way
In this role youll be a key leader in ensuring the smooth daily operations of the hotel while training and supporting your team to consistently deliver exceptional service. You will foster a positive work environment that encourages open communication and collaboration across departments.
Responsibilities:
- Lead and motivate the front office team to uphold high service standards for all guests.
- Train and support team members ensuring they are equipped to excel in their roles.
- Address guest inquiries and feedback prioritizing effective resolution and satisfaction.
- Promote efficient communication and collaboration between departments.
- Foster a workplace culture focused on health safety and Accors values.
- Support the recruitment training and development of the Front Office Team.
If youre driven by operational success and creating memorable guest experiences we want you on our team!
Qualifications :
We are looking for leaders who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5star hotel we want to hear from you.
- Proven leadership experience in a resort or hotel
- Excellent interpersonal skills with the ability to engage effectively with guests and team members
- Confident and articulate communicator skilled in negotiation and relationship building
- Adaptable and responsive to change with a flexible approach to challenges
- Availability to work a rotating roster including weekends holidays and evenings.
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
