Junior Claims Quality Agent - Bulgarian speaker
Junior Claims Quality Agent - Bulgarian speaker
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Salary Not Disclosed
1 Vacancy
Job Description
Being part of our Operations team you will work with focus on these topics:
Talk by phone and email with the network of car partners advise them for submission a
claim and regarding the transport status;
Talk by phone and email with partner carriers regarding the transport status of the cars
purchased by the car partners;
Will monitor inbound and outbound calls and emails responses to assess associates
demeanor accuracy customer service performance and conformity to company policies
and procedures;
Ensures that it meets the business objectives and procedures of the company in
communication and solving the cases of car partners;
Ensure that car partners are kept constantly informed of the status of their complaints and
transport;
Checks the complaints received and ensures that the damages were not specified in the
data sheet;
It is ensured that the evidence received as a result of the complaints is in accordance with
the companys objectives;
Ensure customer satisfaction by taking their requests into consideration;
Provide innovative solutions for problemsolving upon reviewing data;
Ensure that all procedures are up to legal standards and regulations;
Maintain a database of all quality reports reviews statistics and other documents for
future use and reference;
Provides feedback to the contact center team leaders and managers;
Prepares and analyzes internal and external quality reports for management staff review.
Qualifications :
At least one year of work experience as a quality assurance manager in call centers /
BPO;
Bachelors degree;
Native or Advance Bulgarian speaker;
Fluent in English (spoken and written);
Excellent verbal written and interpersonal communication skills;
Exceptional listening and analytical skills;
Outstanding customer service skills and dedication to providing exceptional customer
care;
Automotive knowledge will be a plus;
Proficient with Microsoft Office (intermediate Word basic Excel);
Solid time management skills;
Problem solver selfdriven and very good assertiveness.
Additional Information :
Apply by uploading your CV with a note of your salary expectations. When you do not meet all the requirements Take a chance and apply! We offer room for growth and challenges to learn from. Send us a short motivation letter and convince us why exactly you are the chosen one to hire.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Operations
Key Skills
- Distribution
- Environmental Consultancy
- Access Control System
- ETL
- Art & Design
- Management Administration
