Customer Relations Representative I
Customer Relations Representative I
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Job Description
Your Role at Raising Canes:
The Customer Relations Representative I is responsible for receiving and responding to customer communications involving general inquiries and customer recovery needs in a caring genuine and authentic way. This role is responsible for ensuring a positive customer experience outside of the restaurant including reception phone calls.
Your Impact and Responsibilities:
- Receives the high volume of incoming customer communications and responds in a timely manner and ensures satisfactory resolution and completion of each communication per Raising Canes standards policies and procedures
- Logs contacts accurately routes to the appropriate channel follows up and ensures full resolution
- Supports the collection of data and creation of reports materials and presentations to support departmental needs
Qualifications :
Requirements for Success:
- Experience in a highvolume customer service capacity (QSR/fast casual restaurant or retail preferred)
- 2 years of customer relations or contact center experience with proven success record or 2 years as an hourly restaurant manager at Raising Canes
- Able to consistently engage with customers in a professional and empathetic manner and communicate calmly and confidently with customers and internal partners
- Detailoriented organized and able to manage multiple priorities that may be constantly changing
- Selfdriven flexible and energetic with advanced skills in listening written and verbal communication
- Able to comprehend and record communication details completely and accurately
- Able to work effectively and efficiently both independently and collaboratively
- Able to work a fulltime varied schedule including days nights and weekends at the Restaurant Support Office in Plano TX
- Bilingual preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
