Quality Control - Operations Analyst
Quality Control - Operations Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Loan Servicing Specialist Operations Analyst a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements making it an essential part of our team. As a Loan Servicing Specialist you will gain valuable exposure to various aspects of operating a banking office contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.
Job Summary
As a Loan Servicing Specialist Operations Analyst within our Loans group you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes including Deal Closing Drawdowns Rollovers Repayments Prepayments Funding RateFixings Fees and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation allowing you to make a significant impact on our operations.
Job Responsibilities
- Adhere to established QUALITY & QUANTITY SLAs consistently.
- Ensure 100 compliance with processrelated policies guidelines and controls.
- Manage Deal Closing Drawdowns Rollovers Repayments and other financial processes efficiently.
- Support the secondary trading desk with trade booking and settlements.
- Liaise with bank departments and external contacts including Borrowers and Trustees.
- Follow up timely with agents or customers for any missing notifications.
- Complete all funding within the SLA on the same day.
- Serve as the SME and first internal POC for processrelated queries and clarifications.
- Act as the first point of escalation for processrelated issues from customers.
- Pay attention to detail to ensure all documents are processed correctly.
- Identify changes to processes to improve productivity and efficiency.
Required qualifications capabilities and skills
- Hold a bachelors degree in finance or a related field or possess equivalent work experience.
- Minimum 2 years of experience in the financial services industry with a proven track record of delivery.
- Understand business financial statements cash flow capacity and loans across various industries.
- Exhibit strong research analytical and comprehension skills to analyze large data sets.
- Manage clients effectively build partnerships and lead while engaging multiple stakeholders.
- Utilize effective time management and prioritization skills to achieve business objectives.
- Communicate effectively with strong interpersonal and analytical skills working independently on multiple assignments
Preferred qualifications capabilitiesand skills
- Build relationships with clients internal partners and peers effectively.
- Recognize issues or problems that need to be escalated promptly.
- Develop domain learning and exhibit strong interpersonal and communication skills.
- Apply analytical thinking and problemsolving skills effectively.
- Understand the product lifecycle and area product management thoroughly.
Required Experience:
IC
Employment Type
Full-Time
