Sr SRE - Incident Excellence Hybrid
Sr SRE - Incident Excellence Hybrid
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Job Description
About HashiCorp
HashiCorp solves development operations and security challenges in infrastructure so organizations can focus on businesscritical tasks. We build products to give organizations a consistent way to manage their move to cloudbased IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS Microsoft Azure Google Cloud and other clouds as well as onpremises environments easing their ability to deliver new applications.
We use the Tao of HashiCorp as our guiding principles for product development and operate according to a strong set of company principles for how we interact with each other. We value topnotch collaboration and communication skills both among internal teams and in how we interact with our users.
Our Team
The HashiCorp Incident Excellence team is responsible for improving HashiCorps incident response while maximizing learning from incidents. Our focus is on helping all engineers feel confident when they are oncall and improving communication to efficiently resolve incidents and build trust in our brand. We partner closely with teams to drive a holistic incident management strategy and share learnings to help our business continuously improve.
About this Role
This engineering role is on a nascent engineering team. The team is responsible for products that touch many areas of engineering organizations at HashiCorp so applicants will need to excel at collaboration have productfocused mindsets and be comfortable iterating in an agile manner towards solutions.
You will provide expert of the incident command process including running and managing highseverity incident bridges and driving transparent communication that promotes maximum levels of internal and external customer satisfaction.
Collaborate with an array of technical stakeholders and executives to drive resolution during incidents and improve overall response for future incidents and technical escalations.
Utilize topnotch troubleshooting techniques to identify organize and advocate for novel solutions to remediate customer impact on complex interconnected systems.
Participate in a closedloop postincident learning process driving insights and meaningful action
Iterative improvements in response through consistent drills tabletops and gameday exercises
Push the boundaries of innovation in incident management to deliver bestinclass incident response.
In this role you can expect to:
- Be responsible for and drive incident management capabilities and culture.
- Contribute to incident command oncall
- Build technical skills and relationships within a team of engineers and SREs.
- Lead and refine our incident response strategy ensuring rapid and effective response to operational disruptions.
- Analyze incident trends and root causes to drive continuous improvements in system reliability and response processes.
- Develop and maintain tools for incident detection analysis and resolution automating responses where possible to minimize human intervention.
- Create comprehensive incident response documentation and conduct training sessions to prepare all relevant teams for effective incident handling.
- Work closely with development operations and security teams to coordinate incident response efforts and postincident analyses.
You may be a good fit for our team if:
- Minimum 5 8yrs years of experience in site reliability engineering systems administration or software engineering with a significant focus on incident response and operational reliability.
- 1 years managing coordinating and ensuring resolution of major incidents.
- Professional experience with incident management in cloud environments.
- Enjoy working on a variety of scopes spanning software engineering cloud infrastructure and SRE.
- Proven track record of managing and resolving incidents in cloudbased environments with expertise in major public cloud platforms (AWS GCP Azure).
- Understanding of fundamental network technologies like DNS Load Balancing SSL TCP/IP HTTP
- Strong understanding of monitoring and alerting systems with the ability to develop metrics and alarms that accurately reflect system health and operational risks.
- Experience with incident management tools and practices including postmortem analysis and root cause investigation.
- Passion for consistently responding to and leading complex incidents in a 24x7x365 environment utilizing a globalized followthesun model.
- Customercentric attitude with a focus on providing bestinclass incident response for customers and stakeholders
- Familiarity with HashiCorps product suite and infrastructure automation tools is a plus.
- Demonstrate strong leadership skills during periods of significant business impact remaining calm and professional during highpressure situations
- A strong desire to drive customer success with partner teams and management on highprofile issues critical to the longterm success of the business
- Outstanding verbal and written communication skills with the ability to convey information in a meaningful way to both engineers and executivelevel management during and outside of incidents
- Adaptable to a wide variety of technologies and capable of incident response and troubleshooting activities in complex interconnected environments #LIHybrid
HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process wherever these are located. More information on how IBM protects your personal information including the safeguards in case of crossborder data transfer are available here: link to IBM privacy statement.
Required Experience:
Senior IC
Employment Type
Full Time
