Delivery Manager
Delivery Manager
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Job Description
We are looking for a Delivery Manager to join Tinks European Delivery team as part of Visas Open Banking organization. We create value by working closely with our customers by leading the implementation of Tinks technology activating our products resolving technical issues that arise and making sure we optimize the product performance.
As a Delivery Manager you are responsible for leading projects for Tinks strategic and enterprise customers during their implementation of Tinks products. The Delivery Manager influences and shape customers technical and functional setup to ensure seamless implementation of Tinks products.
The role provides the opportunity to tackle a broad range of issues with technical depth across Tinks product range. During your problem solving you will gain an expert knowledge of the Open Banking tech stack. You will be a central person in working with all Product and Engineering teams and help build out implementation and support processes.
Responsibilities:
- You will closely collaborate with our strategic and enterprise customers to ensure their successful implementation and use of Tinks products
- You will oversee the implementation and integration of our European customers provide firstlevel contact and convey resolutions to customer issues follow up with customers provide feedback and see problems through to resolution
- Being a trusted advisor to customers by having a deep understanding of Tinks products open banking regulation and the payments landscape and how this brings commercial value in the customers utilization
- Plan and drive work in collaboration with internal Visa AEs Tink Account Management team Tink Product & Engineering teams Sales and directly with the customer
- You will track route and redirect problems to correct internal resources varying from Engineering Product and Connectivity
- Walk customers through problemsolving processes that balances technical functional and business requirements
- Utilize excellent customer service skills and exceed customers expectations
- Execute on and optimize our delivery process practices
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
- Experience from consulting and/or a handson project management role in a bank or in a dynamic B2B SaaS company
- Experience from a technical role with a technical understanding of APIs SDKs
- Experience in working in a matrix organization
- Very strong clientfacing and communication skills with the ability to convey complex topics in a clear and structured way
- Strong ability in putting structure to complex problems with a clear understanding of how to deal with short and longterm priorities
- Ability to identify risks and plan how to mitigate them
- Strong aptitude to in trouble shooting and you are solutions oriented
- Great interest in and understanding of technology and how it can be applied to create value
- A team player driven by creating value for others customers and colleagues
- Native/fluency in English
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
