Cluster Rooms Division Manager
Cluster Rooms Division Manager
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
Super opportunity to lead the rooms operations at the cluster Novotel and Mercure Lisboa! We are looking for a new Cluster Rooms Division Manager!
What we expect from you:
- Reporting to the Director of Operations you will lead all rooms operations for both Novotel and Mercure Lisboa hotels overlooking a total of 353 rooms and more than 50 Heartists.
- Lead the daily operation of the Rooms Division department including recruitment training operational setup and team development.
- Strong leadership and lead by example attitude with the two main focus being guests and Heartists.
- Ensure the seamless setup and operation of all guest room services public areas and departments such as Front Office Reservations and Housekeeping.
- Maintain Novotels service standards ensuring they are integrated into all guest touchpoints and performing regular selfaudits.
- Cultivate a highperformance culture within the Rooms Division motivating and guiding a team of passionate and servicedriven professionals.
- Monitor hotels Reputation Performance Score proactively addressing opportunities for improvement of guest satisfaction.
- Understand and monitor budget and financial performance of the Rooms Division ensuring cost control and operational efficiency while maintaining the expected level of service.
- Collaborate with other departments to ensure seamless hotelwide operations and an elevated guest experience.
- Ensure adherence to all health safety and environmental standards as well as local regulations.
- Drive innovation within the Rooms Division department.
Qualifications :
Who are you:
- Strong rooms division background is essential.
- Experience working in a truly global work environment.
- Strong understanding of the operational and logistical aspects involved.
- Strong customer orientation emotional intelligence and credibility with a sense of commitment and accountability.
- Exceptional stakeholder management skills.
- Leadership skills that inspire and unify teams around common goals striving for excellence in both quality and financial outcomes.
- Financial management experience with the ability to control budgets and achieve cost efficiencies.
- Passionate about delivering a high level experience to guests.
- Fluency in Portuguese and English
- Creative thinking and the ability to embrace innovation while maintaining operational excellence.
- Familiarity with hospitality management software (e.g. FOLS OPERA) is crucial.
Informao adicional :
- Competitive base salary IHT
- Permanent contract with 3 or 6 months of experience (depending on the profile)
- Health insurance at the end of probation period
- Appropriate training according to Accor Academie and constant monitoring
- Possibility of career progression
- Personal and professional development
- Possibility of parking inside the hotel
- ALL Heartist benefits with employee card and access to all hotels with discounts and various products from group partners.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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