Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our growing team. The ideal candidate will serve as a key point of contact for clients ensuring that all inquiries are handled efficiently and professionally. This role requires excellent communication skills attention to detail and a strong commitment to delivering outstanding service.
Responsibilities
Handle incoming calls emails and customer inquiries in a timely and professional manner
Provide accurate information regarding products services and processes
Assist in resolving customer issues and complaints with a positive and solutionsoriented approach
Document customer interactions and maintain detailed records
Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
Identify opportunities for improving support processes and contribute to team development
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree is a plus
Prior experience in customer service or administrative support preferred
Strong verbal and written communication skills
Ability to multitask and remain organized under pressure
Proficiency in Microsoft Office and customer service software
Professional and courteous attitude at all times
Additional Information :
Benefits
Competitive salary $39000 $43000 per year)
Opportunities for career growth and professional development
Supportive and collaborative team environment
Paid time off and holidays
Onsite training and continuous learning
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
