MIM Engineer IT
MIM Engineer IT
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
Exp: 3 5 Years in MIM
- Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations Change Advisory Board Problem Review Board etc.
- Ensures contractual service support requirements are understood and managed.
- Ensures effective communication and coordination of problemsolving efforts between support teams account teams field service personnel and customers.
- Collaborates with other team members to ensure consistency of delivery adherence to standard practices and continuous improvement.
- Facilitates Harman standard processes for ITIL core functions such as Major Incident Management Change Management Problem Management etc
- Compiles analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
- Review incident problem change and request aging and work with resolver group members to ensure compliance with process guidelines
- Conducts workshops as required to identify assess and address process deficiencies ensure common understanding of process intention and operation and ensure organization and individual associates understand SLAs and how they contribute to client service expectations
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Employment Type
Full-Time
Key Skills
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