Head of Medical Operations
Head of Medical Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Role Purpose
Location Ruddington Nottinghamshire
Department Customer
Level Senior Manager
Working Pattern 37.5 hours per week
Benefits Benefits at Ideagen
DEI DEI strategy
Salary this will be discussed at the next stage of the process if you do have any questions please feel free to reach out
We are seeking an exceptional leader to join our global maritime SaaS business as Head of Medical Operations. In this pivotal role you will bridge the worlds of operational excellence and medical services overseeing our comprehensive medical services management for cruise lines and commercial vessels worldwide.
As the Head of Medical Operations you will lead our team of account managers while serving as the primary liaison between our customers our medical services provider partner and our organization. This role offers the opportunity to directly influence maritime healthcare delivery drive operational excellence and ensure the highest standards of medical care across global waters. You will represent our organization in the maritime healthcare sector addressing client needs coordinating responses to medical incidents and providing expert guidance to stakeholders.
Responsibilities
- Own and nurture the relationship with our medical services provider partner ensuring delivery on agreed SLAs and KPIs
- Foster a strong collaborative working relationship with all stakeholders
- Serve as the key liaison between our customers our partner and our organization
- Provide overall ownership of our global clinic network
- Ensure adherence to service level agreements across all location
- Lead motivate and develop a highperforming team of account managers
- Apply medical and management expertise to identify and implement continuous improvements
Skills and Experience
- Experience in maritime medicine and the maritime industry especially cruise lines
- Strong operational excellence skills for measuring and improving performance
- People management experience and proven customer relationship management skills
- Experience working as a Doctor or Nurse in the cruise industry
- Experience using SeaCare software
About Ideagen
Ideagen is the invisible force behind many things we rely on every day from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
At Ideagen we value the importance of worklife balance and welcome candidates seeking flexible or parttime working arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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Required Experience:
Director
Employment Type
Unclear
