Duty Manager
Duty Manager
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Job Description
JOB TITLE: Duty Manager (Cleaning Operations)
LOCATION: Edinburgh Airport
REPORTING TO: Operations Manager (Cleaning Operations)
SHIFT PATTERN: 3 on 3 off 42 hours per week
PAY RATE: 15.98 per hour
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Purpose of the role
The Duty Manager role is a key management role to assist with managing the cleaning operation across the campus at Edinburgh Airport ensuring a world class cleaning service. Overseeing the daily running of EDI from a cleaning perspective to ensure a welcoming clean and safe environment whilst working closely with all teams. The Duty Manager is responsible for the daily cleaning operations on site supporting the operational delivery including enhanced clean regimes and more importantly engaging the cleaning team with a focus on enhancing passenger experience. The Duty Manager must be a leader and a role model to the cleaning team on site ensuring an engaged and positive culture while maintaining a wellrun effective and innovate cleaning operation.
Main Duties
The job holder will support the Operations Manager to ensure a highquality service is delivered and maintained at all times focused on innovation service excellence enhanced cleaning and team morale. Working within the framework of Edinburgh Airport initiatives and guidelines the Duty Manager will ensure the cleaning operation achieves the high standards and positive interactions with customers as the global flagship Edinburgh Airport deserves.
Key Responsibilities/Accountabilities:
Lead the Supervisory and Cleaning team to ensure there is a positive motivational supportive working environment.
Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks complete.
Manage the daytoday cleaning schedules supporting the operational team to ensure delivery.
A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive stakeholder interactions ensuring regular training topics are delivered to the teams.
Hold regular team meetings with the Supervisory Team on site ensuring a one team approach.
Assist with the recruitment process.
Ensuring excellence for cleaning operations throughout Edinburgh Airport includes but not limited to:
Security Health and Safety and compliance
Cleaning standards
Colleague Grooming and presentation.
Passenger and Staff Interaction & Staff courtesy
Best Practice and Innovation
Ensure high standards are always achieved being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
Conduct daily audits of standards and provide feedback to the teams daily.
Ensure the cleaning teams are equipped and have the knowledge to positively impact the passenger experience for all stakeholders.
Work closely with all stakeholders and departments at Edinburgh Airport adding value and promoting team work throughout.
To manage and supervise the delivery of colleagues rosters ensuring operational demands are met and advance planning.
Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
Carry out and manage daily centre audits to ensure high standards of cleanliness and safe environment is always evident throughout the airport.
Manage induction training developing and retaining of colleagues and ensure continued ongoing focus and report on monthly.
Support in the delivery and meeting of all KPIs/SLAs ensuring the team are aware of performance and action plans implemented and managed.
Deliver excellent leadership communication and motivation to the sitebased team including communicating daily so that sound communication channels exist in order that team goals can be achieved.
Ensure onsite Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
Team Management
Lead and support supervision team including holding regular onetoones and creating development plans for the team.
Ensure the team deliver exceptional operational standards along with excellent and meaningful passenger interaction as and when required.
Always ensure effective and consistent communication throughout the team with the assistance of the Operational Supervisory Team.
Work with the Operations management team to forward plan staffing ensuring capacity is met with particular attention paid to how the service is scaled during peak periods without sacrificing on SLAs.
Ensuring all team members are valued employees and have clear development plans.
Work alongside HR and Learning and Development teams to deliver Passenger Experience training for all colleagues and participate where necessary.
Communication
Ensure effective operational communication including meetings handovers and reporting.
Attend daily/weekly/monthly business progress meetings and team meetings as required.
Written reports to aid in company communication both internally and externally should prove concise and sound.
General Responsibilities
Be continuously on the lookout for new worldclass services and systems that would enhance our
cleaning operation and in turn the passenger experience offering at Edinburgh Airport
Lead the cleaning and presentation standards throughout the estate ensuring daily delivery and forward planning.
Ensure that Standards of Excellence are consistent in all our cleaning and presentation standards.
Set the example of being a BestinClass Services representative within Edinburgh Airport in behaviour presentation and in all means of communications.
Background & Skills
Preferred experience in similar role ideally within either the Aviation sector Retail Hotel or Tourism and Travel industries.
Able to manage cleaning operation and experience in similar operation.
Ability to work in a team environment and autonomously. High energy calm under pressure real team player.
Experience in managing and leading a large cleaning team with a focus on always ensuring high morale.
Good attention to detail within the cleaning industry
Health and Safety IOSH Managing Safely
Requirements Personal Characteristics
Able to work weekends/late nights if required shift cover to ensure full management of our operation.
Able to have difficult conversations clearly explains initiatives in sufficient detail to gain understanding and the support of internal and external customers and partners.
Considered a go to person for the internal cleaning team on site providing daily direction and support.
Credible across service areas creates positive working environments manages conflict.
Demonstrates high personal standards able to identify positive behaviours in others.
Demonstrates consistent excellence in standards behaviours knowledge and skills.
Develops knowledge and skills of others to deliver objectives.
Experienced in training coaching and developing others.
Motivated to participate in development opportunities that increase capability and performance.
Self aware positive people skills yet determined. Bounces back after setbacks.
Willing to integrate across service areas cross functional passenger experience improvements are developed and implemented to the benefit of the organisation.
Requirements Qualifications
Microsoft Outlook Word Excel PowerPoint.
Proven experience in cleaning operational management
Proven experience in developing others.
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
